Paula Diehl-Neuman

Experience

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  Service Merchandise

  Jan 1992 - Jan 1999

  • Manager & Hiring/Training Manager

    Jan 1988 - Jan 1999

  • Asst Mgr

    Jan 1992 - Jan 1999
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  Robert Half Intl

  Mar 1999 - Feb 2003

  Staffing Manager/Division Director

  Challenge: Cultivate and grow Indianapolis market by providing staffing, hiring and workforce management solutions for administrative and office personnel needs. Results:Achieved workforce planning and staffing solutions to 200+ employer clients in the areas of administration/office functions. Achieved $1 Million in sales in 2 ½ years; consistently ranked in the top 3 for the region. Viewed as an expert to over 25 large and mid-size employers in administrative job analysis, creation of job descriptions and organizational design of administrative functions. Offered career counseling and job matching to 100's of administrative professional in the Indianapolis market. Show less

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  IHM Facility Services

  Feb 2003 - May 2006

  Human Resources Director

  Challenge: Improve HR functions including implement new policies and procedures, performance management program for 20-year old, multi-state manufacturing service provider.Results:Designed a Performance Management System aligned with the ISO Quality System; fully compliant with maintaining ISO Certification during each audit period.Overhauled HR functions, including revision of HR forms and job description. Successfully launched training with all supervisors on new processes and achieved 100% compliance to the Quality System. Rewrote Policy & Procedures Manual, while updating employee handbooks for two business divisions.Administered all benefit and compensation programs for 2 business divisions maintaining complete ERISA compliance. Proactively served as the communication link for employees and upper management by investigating problems, assisting in disciplinary issues and resolving grievances before larger problems arise. All employment complaints filed were successfully dismissed by the EEOC and/or other agency. Impacted morale improvement and reduced turnover. Oversaw mutually agreeable Steelworker negotiations and contract administration. Accurately maintained HRIS system and processed payroll for 2 divisions on a bi-weekly basis. Show less

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  Preferred Sourcing, LLC

  May 2006 - Apr 2009

  Human Resources Director

  Challenge: Design and implement HR strategies, improve quality of Corporate HR processes, reduce costs and expenses related to retaining 500+ Associates and increase accountability to ISO Quality System, policies and procedures of this $40 Million multi-state and global automotive supplier.Results:Partnered with Executives to launch strategic plan that was Aligned with people processes, policies, practices Implemented HRIS /system resulting in improved metric reporting and ability to provide profit/improvement data within hours versus days. Instituted safety manual, safety premium discount programs, return to work policies and work comp claims analysis system. Realized a 15% reduction in worker's compensation costs; reduced recordable incidents by 25%.Overhauled Associate benefit plans. Added a wellness program and designed a communication plan to introduce changes to Associates. Resulted in smarter utilization by Associates and cost savings of approximately 8% annually.Introduced Associate communications, incentive and recognition programs resulting in improved Associate morale and reduction of turnover by 30%. Strategic coach and trainer to executive management and supervisory personnel at 12 US and Global locations in an effort to improve performance and ensure equity and fair policy administration. Achieved reduction of legal claims and 100% dismissal rate for all filed complaints. Championed improvements to corporate HR processes: payroll and recruiting functions re-designed resulting improved turn around time and reduction of payroll errors. Identified quarterly savings of approximately $10,000. Lead staff of 5 HR professionals during this restructure. Show less

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  Life Care Centers of America

  Mar 2008 - Sept 2010

  Division Director Human Resources
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  Just Marketing International

  Sept 2010 - Jul 2015

  Senior Director, Human Resources
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  United Cerebral Palsy Association of Greater Indiana

  Nov 2011 - May 2018

  Board of Directors
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  Infrastructure and Energy Alternatives, LLC (IEA)

  Jul 2015 - Dec 2020

  Senior Vice President of Human Resources
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  American Senior Communities

  Mar 2021 - Jul 2024

  Chief Human Resources Officer
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  Anderson University

  Aug 2024 - now

  Director of Work Life Engagement (Head of HR)