Deshan T.

Experience

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  Patrishka's Insurance Agency

  Nov 2011 - May 2020

  Licensed Customer Service Representative

  Provide prompt customer support, maintain relationships with clients and leveraging of those relationships for growth and expansion efforts, develop and coordinate marketing programs and efforts online and in person at expos and trade shows, oversee marketing budgets and campaigns, and prepare and provide performance reports.

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  Boynton Beach Leaders of Tomorrow

  May 2013 - Sept 2022

  Director

  Plan, organize, promote, and execute volunteer and youth programs that include sign language, music classes and community service at assisted living facilities and shelters. Work in collaboration with municipal partners and community stakeholders to support art, culture, and heritage development while establishing outreach ventures and increased awareness of these activities and the Boynton Beach Leaders of Tomorrow by providing press releases and engaging in coordinated interviews with local newspapers such as The Palm Beach Post and the Sun-Sentinel in addition to television stations WPTV 5 and WPBF 25. Show less

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  EnVOLo

  Feb 2016 - Sept 2020

  Account Manager

  Managed a variety of projects for the customers comprising my global portfolio of creators and brands. Overseeing community building and management, I used my sales experience and collaborative strategic planning to increase an account's monthly revenue from $2,000 to over $20,000 within 30 days by identifying new revenue opportunities and leveraged my strong customer relationships to introduce collaboration opportunities. I also sourced and onboarded talent, working cross-functionally with local and international sales and support teams to identify and analyze operational risk events and develop proactive strategies for risk mitigation and conducted regular account reviews to enable customers to be best positioned to achieve their goals. Show less

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  Strategize To Monetize

  Sept 2020 - now

  Founder

  Develop and oversee processes for various clients, providing strategies to achieve their organizational goals and closely monitoring success metrics and KPIs. Create and disseminate presentations highlighting KPIs and evaluating the effectiveness of campaigns. Onboard new customers, walking them through available tools, support options, and managing onboarding paperwork. Design, create, and manage company websites, brand assets, and marketing campaigns to encourage customer engagement and build rapport. Show less

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  UrbanLeap

  May 2022 - Oct 2022

  Customer Success Manager

  Manage a comprehensive book of business of city and state government entities, generating approximately $20MM ARR. Plan, lead and execute on-boarding plans to optimize the implementation of the platform and ensure a successful adoption of the software by key personnel. I assist with customers’ procurement planning, execution and share industry best practices while managing the entire life of the account and individual projects to drive growth and expansion.

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  Synack, Inc.

  Oct 2022 - Jan 2024

  Customer Success Manager

  Successfully managed a diverse global portfolio, cultivating strong client relationships, assessing attack surfaces to align cybersecurity testing needs with suitable products (penetration testing, web, host, API, mobile, IoT, ASM, etc.). Managed cohorts of red team and purple team researchers throughout the duration of tests. Established strong relationships by preparing and delivering test out-briefs, trainings, demos, and quarterly business reviews (QBRs) to provide insights into cyber threat intelligence to stakeholders. Show less