Sheetal Arora

Experience

• 

  CSC

  Jun 2005 - now

  Senior ProfessionalCSCApril 2013– Till DateResponsibilities:-1-Transformation data in various formats (excel, CSV) into SAS datasets.2-Data Manipulation procedures such as SAS Formats/ Informats, Merge, Proc Append, Proc Datasets, Proc Sort and Proc Transpose.3-Preparation of SAS datasets, Tables, Listings, Graphs, Reports, Output Delivery System (ODS) and Summaries according to requirements.4-Data validation on the data sets and deleted repeated values using conditional data steps such as @, @@, if-then statements.5-Having excellent command in producing reports employing various SAS procedures like Proc Print, Proc Report, Proc Tabulate, Proc Mean, Proc Freq, Proc Univariate, Proc Transpose, and Data _NULL_. Show less • Run brand promotion campaigns, conducting recruitment campaigns, content publishing, conduct other campaigns to foster engagement on LinkedIn.1-Continuously looking to grow the community and keep the community engaged.2-At all times, maintaining the standards, protocols, processes and guidelines.3-Maintaining strict quality governance of the content published and ensure no content is published without appropriate approval from relevant stakeholders.4-Strategizing and deploying innovative tactics to keep the community growing and tremendously engaged. Show less 1-Closely worked with L7 managers on the weekly data update for resources under M&S CoE management, specifically on resource added/released, attrition, certifications/skill set, utilization, billable status, account name, start and end date of resources on the assignment, etc.2-Actively worked with Stakeholders and HR to understand the resource requirements.3-Actively worked with WSC, Sourcing, HR etc to source the resume of relevant candidates, screening of resume, interview coordination with client/sourcing teams.4-Prepared Demand fulfillment tracker, Weekly Status report, M&S CoE staffing tracker.5-Prepared Metrics for Mobility report to check resource’s utilization, headcount, certifications, and trainings on a weekly basis.6-Calls on weekly basis - Mobility demand management meeting, M&S weekly demand fulfillment status check meeting. Show less 1-Maintained various reports (like Billing Report, SLA reports for Visa Application Centre’s, Financial Report, VAC Wait time Report, Mobile VAC’s reports, Webmail report, and Adhoc reports as asked.)2-Audited Cases and Calls handled by Information Service Call Centre’s for various regions and then send these reports Client Services Manager.3-Handled public website content changes, these changes are approved and requested by UKBA central team. Audited content work done by the associates and send them to Production server, which are reviewed by applicants of over 100 countries.4-Taken care of the HTML coding for English and other foreign languages (German, French, Spanish, Portuguese, Italian, Serbian, Arabic and Hebrew.)5-Responsible for testing WIS2.0 application before any update release.6-Received escalated E-mail enquiries and complaints from Visa Application Centre’s and Information Service Call Centre’s via application WIS, to solve the customer immigration related queries. Show less

  • Senior Professional

    Apr 2013 - now

  • Senior Professional

    Jun 2012 - Mar 2013

  • Lead SME

    Aug 2010 - May 2012

  • Senior CSR

    Jun 2005 - Jul 2010