Samuel Guerra

Experience

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  US Army

  Jun 2008 - Mar 2020

  • Responsible for the supervision of assigned subordinates at a squad level, which includes training and counseling of subordinates.• Ability to problem solve and to make decisions to develop and implement effective action plans, as well as having the ability to deliver results in high pressure situations. • Able to retain accountability and serviceability of all assigned individuals, team equipment and tools.• Able to work as part of a team at a squad and platoon level within the company.• Ability to complete assigned daily tasks, to accomplish the mission at hand. Show less

  • Logistic Supply Specialist - 92A - Rank of Sergeant

    Mar 2006 - Mar 2020

  • Military Police - Junior Operations Non-Commissioned Officer

    Jun 2008 - Jul 2009
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  Gucci Group

  May 2010 - Aug 2010

  MIS/IT Department - Gucci Support Services Intern

  • Provided over the phone technical support to Gucci and Gucci Group’s associated brands. • Assisted clients with connectivity issues with Internet Explorer, Lotus Notes accountcertification issues and usage data disk quota issues. • Cataloged client issues in the ticketing system software called Track-It!. • Provided on site hardware deployment of laptop or desktop units as well as re-imaging machines,configuration of settings and software for users. • Resolved user issues with network as well as printer issues. • Used the program NetOp Remote Control which would allow one to connect to user’s machineremotely to troubleshoot their issues from a different location. • Assisted with Blackberry issues with email accounts associated with Lotus Notes and synchingof media. Show less

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  Barnabas Health

  Jan 2011 - May 2011

  Research and Prototype Engineer Intern

  • Assisted in the construction of a complex security scoreboard to help determine the company’ssecurity status compared globally. • Responsible for the research, and development of the security scoreboard.

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  IT BY DESIGN

  Nov 2011 - May 2014

  Systems Administrator

  • Responsible for effectively provisioning, installing/configuring, and providing maintenance of systems hardware and software for various constituencies.• Effectively provided IT Helpdesk support for technical issues involving Microsoft’s core business applications such as Exchange and Outlook and Windows operating systems.• Experienced managing functions in Exchange, such as creation of new mailboxes, managing, public folders, and mail archiving.• Experienced in AD management with users, groups, files, printers, group policy, etc• Responsible for securing IT systems including access control systems, MS AD, File Security, Firewalls, VPN, Wireless Points and including antivirus software protection.• Managed remote phone support requests and onsite Level 1 and Level 2 support requests from various constituencies.• Provided onsite technical support at the network level: WAN and LAN connectivity, routers, firewalls, and switches.• In charge of procurement of equipment and replenishment reordering.• Kept inventory control of company assets and equipment.• Traveled to client locations to troubleshoot issues once escalated from remote support.• Entered all work as service tickets into ConnectWise ticketing system to ensure requests are routed to the proper resources in order to be resolved quickly and efficiently.• Provided remote monitoring system and management system alerts, responding accordingly through service tickets.• Communicated with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.• Ability to work in a fast paced and dynamic environment. Show less

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  Simulmedia, Inc.

  May 2014 - now

  • IT Manager

    Mar 2020 - now

  • Sr. IT Support Engineer

    Oct 2018 - Mar 2020

  • IT Support Engineer

    May 2014 - Oct 2018
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  PlayerWON®

  Jan 2021 - now

  IT Manager
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  Skybeam

  Nov 2024 - now

  IT Manager