Aabir Chahid

Experience

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  Chickandy Fast Food, Marjane.

  Sept 2017 - Dec 2017

  Cashier

  ☆Taking customer orders and delivering food and beverages.☆Up-sell additional products when appropriate.☆Understand the customer's needs.

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  Atlas Voyages

  Nov 2018 - Dec 2018

  Participant Atlas Academy Awards Competition 5th Edition.

  •Creating an Inclusive marketing strategy to promote tourism in Tangier.•Market research, and solution proposition.

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  LABRANDA Hotels & Resorts

  Aug 2019 - Sept 2019

  Assistant Reservations Manager

  ☆Monitoring reservations schedules,cancellations and no-shows.☆Answering incoming calls, emails and giving satisfactory replies to customer inquiries and complaints.☆Assist the booking process from the first contact to the check-in.☆Inserting the booking information in the software of SiHot.

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  Atlas Voyages

  Nov 2019 - Dec 2019

  Participant at Atlas Academy Awards Competition 6th Edition.

  •Creating an Ultra-Personalization strategy for Atlas Voyages travel agency.•Travel agencies benchmarking.

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  Oberoi Hotels & Resorts

  Mar 2020 - Apr 2020

  Assistant Sales Manager

  •Identifying and gathering information on key prospects.•Preparing proposals for client meetings/groups.•Preparing rate benchmark of the competition.•Creating the events booking sheet.

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  Maisons du Monde

  Jul 2020 - Jun 2021

  Customer care agent

  • Resolve product problems by clarifying the customer's complaint, select and explain the best solution to solve the problem.• Contribute to team effort by accomplishing related results as needed• Manage large amounts of incoming calls and emails• Follow communication procedures, guidelines and policies• Manage CRM systems and practices

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  Atlas Hospitality Morocco

  Jun 2021 - Oct 2021

  Reservations Agent

  •Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided, credit card payments processing.•Entered reservations into the property management system both completely and accurately.•Manage individuals/ travel agencies and corporate reservations for more than 20 hotels.

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  Pestana Hotel Group

  Oct 2021 - Aug 2022

  Reservations Agent : Pre-Opening team

  To recognize potential clients and to transmit information to the Sales DepartmentTo recognize VIP guests and to apply the concerned policiesTo manage the reservations operations, including the communication Center, ensuring the hotel standards and procedures are fully known and followedTo coordinate with the sales team to organize banquet and eventTo assist on CRM training before hotel opening.To coordniate with the central team to manage online reservationsResponsable for the small groups reservations from travel agencies and corporates.Following the paymentRespond, positively, to sales inquiries to develop future sales leadsIdentify sales leads, as appropriate Show less

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  Rotana Palmeraie Hotels & Resorts - Rotana Palmeraie Golf Palace & Rotana Hotel du golf

  Aug 2022 - now

  Sales Coordinator