Mi-Chele' Johnson, MBA,PTA

Experience

• 

  Atrium Health

  Aug 2016 - now

  Expertise coordinating daily operations, managing schedules, and ensuring seamlessoffice workflows. Proficient managing executive calendars organizing travelarrangements and resolving scheduling conflicts. Experience planning/ facilitating meetings, preparing agendas, and documenting actionable items. Assist VP/CNO with setting meeting planners, preparing agendas, retrieving and analyzing data, and organizing documents for workplace violence and mitigation council across the Greater Charlotte market. Simultaneously manage multiple hospital wide projects/initiatives. Show less ● Create and execute patients' treatment plans as recommended by the Physical Therapist and modify treatment according to the patient's status to ensure optimal health for clients. ● Collaborate with the physical therapist in planning and coordinating 30 minutes therapy sessions for 20+ patients every 5-6 days and ensuring a 95% completion rate, leading to the achievement of realistic and documented treatment goals.● Compile and avail documented summaries of patient and family training on deficits, progress, and therapeutic strategies, boosting overall transparency and accountability.● Partner with social workers to advocate for patient quality care and safety by researching referral hospitals and recommending discharge and disposition, improving client/family trust.● Raise the hospital's position, reputation, and awareness by offering personalized patient care to orthopedic and medical pathology patients to ensure 100% satisfaction Show less ● Guaranteed 100% compliance with HIPAA and EMTALA regulations by ensuring accurate compilation and maintenance of confidential PHI to register, process billing, and verify insurance information.● Managed on-time achievement of departmental deliverables by collaborating with 2 employees to handle point-of-service collections, update financial accounts and monitor debts, boosting transparency and accountability.● Liaised with the management and associates to advocate for employee information in updating policies and procedures to ensure 100% compliance, increasing productivity and employee retention rates.● Facilitated excellent and appropriate medical care for 100+ patients by maintaining 100% accuracy rates in registration into the EMR system and verifying insurance information, resulting in an effortless billing process.● Bolstered employee productivity by coordinating new employee recruitment and orientation process for 5+ new hires weekly, resulting in the timely achievement of goals and objectives Show less

  • Management Associate - Nursing Administration

    May 2024 - now

  • Licensed Physical Therapist Assistant

    Aug 2019 - now

  • Patient Access Specialist

    Aug 2016 - Aug 2019