Connie Turner

Experience

• 

  AIG

  Jun 1997 - Jun 2004

  • Liaison between state, regional licensing coordinator and broker for renewals, modifications and disputes • Ensured that any person or entity that solicits, effects or renews insurance coverage is properly licensed• Assisted our producers in securing both their resident and non-resident licenses• Maintained the Producer Licensing System Database (PLS)• Processed and forwarded company appointment requests along with the initial paperwork for processing to state insurance departments nationwide.• Entered disbursement vouchers information on to AIG’s Web-Automated Voucher Entry System (WAVES). Show less • Supported 30,000 AIG employees and 150+ AIG systems, both on a national and international level• Provided system support to employees in all Network/desktop, Underwriting and Claims Application • Monitored call queues to ensure calls are answered within designed service parameters• Monitored Underwriting requests to ensure business performance levels for the month end closings are met. • Assisted in the conversion of AIG Helpdesk systems in 1997 and 2000 to provide clients with a more technically efficient, timely and cost effective service• Trained about 50 new hires with all tools and applications to ensure that customer service levels were met• Conducted several training seminars using Corporate Business Training application to facilitate new hires in understanding our roles at the AIG Helpdesk• Generated reports via MS Excel on issues that arose for Underwriting applications (AIWCS and AI PRIDE)• Was selected to be a member of the UAT/QA Team who tested the AIWCS application before its implementation. Represented the AIGHD at AIWCS meetings to convey the user’s needs. Show less

  • Producer Licensing Analyst

    Dec 2001 - Jun 2004

  • Business Systems Analyst

    Feb 2001 - Nov 2001

  • Senior Help Desk Analyst - Team Leader

    Jun 1997 - Feb 2001
• 

  AIG

  Jul 2005 - now

  Senior Business System Analyst

  • Provide customers underwriting system support (SCUP and EUPS) in a timely and efficient manner to ensure accurate compliant policies are issued per ISO and independent bureaus’ rate, rules, and forms filings. • Serve as liaison between stakeholders/business units and system staff /third party vendors in interpreting the business request and translating them into technical specifications for new changes, enhancements or fixes that are needed.• Prepare impact analysis, business requirements, sample declarations pages and forms specifications; conduct quality assurance and user acceptance testing for proprietary and ISO AL and GL filings (SCUP) as well as Excess Worker’s Compensation forms (EUPS). Report any issues and ensure they are corrected during retest.• Participate/conduct meetings with business partners like SCUP reps, Legal, Business Leadership, Underwriting and Forms Technical Support addressing compliance related systems and operational issues/activities.• Provide technical assistance to business partners in the detection/solution of forms and system issues with Duck Creek (Base), SCUP and EUPS.• Collaborate with team members onshore to ensure proper SCUP support is given for AL and GL as well as work independently by use of a project plan, documenting details/results for all changes .• Collaborate with team members offshore in the coordination of various day to day tasks to ensure our central database is updated correctly thereby ensuring our external business partners are aware of upcoming changes via reports.• Schedule and monitor the analysis, creation, and implementation of table changes necessary for EUPS system code updates.• Assist in the development of System Release Notes and bulletins to keep the business community informed of new changes being implemented or special instructions that may be needed.• Assist in the documentation of current and future state process while identifying and working with other units to resolve any bottlenecks. Show less