Dustin P. Andres

Experience

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  SYNNEXXUS LLC

  Jun 2008 - Jul 2013

  Tax Services Operations Manager

  • Managed a staff of Team Leads each with a team of 10-15 customer service advisors• Responsible for the strategic planning, operations and select tactical administration• Consulted partners and peers on key industry and leading practices• Responsible for overseeing Training & Development• Creating and implementing all policies and procedures for the company• Conduct monthly meetings for revenue and profitability within various departments

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  American Student Debt Solutions

  Apr 2014 - May 2015

  Senior Case Manager

  • Handled a Caseload of over 300 client files using CRM systems database• Contacted Clients & followed up regarding missing documentation with the Dept. of Education• Worked closely with the Processing Department Director on client files• Created Standard Operating Procedures & Training Manuals

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  Advantage Solutions: Sales, Marketing, Technology

  May 2015 - Oct 2015

  Corporate Recruiter

  • Responsible for sourcing prospective candidates using database systems, job boards and community based organizations through Oracle systems• Evaluated candidates on job requirements & presenting qualified candidates to the Hiring Manager• Managing the hiring process for selected candidates, including arranging interviews, debriefing the candidate, generating the offer letter, and partnering with coordinator for the on boarding process

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  The UPS Store

  Jan 2016 - Apr 2016

  Assistant Store Manager

  • Responsible for opening and/ or closing of store, cash handling as well as sales & reporting• Handled all aspects of customer service, packaging, shipping and receiving• Operated multiple copy machines, fax, emails and POS systems• Resolved customer issues and offered solutions as well as other possibilities for shipping & receiving• Sourced new business within the franchise as well as sold services to new & existing customers.

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  IBEX | Global

  Apr 2016 - Apr 2019

  Operations Manager

  • Managed a team of 20+ Team Managers with individual teams of 20 call center agents on Paid to Production, Key Performance Indicators & Attendance • Managed the day to day operations of the call center with reporting to senior leadership as well as working to improve the Customer/ Client experience• Responsible for overseeing the development, training and guidance of team members through various stages of production as well as motivates and coaches Team Managers and agents• Creates coaching plans & specific goals via performance improvement plans for Team Managers Show less

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  Salelytics

  Apr 2019 - now

  Senior Operations Manager

  • Responsible for the overall performance and profitability of assigned Client Operations groups while establishing an excellent working relationship with assigned client contacts• Oversees multiple departments with a total headcount of 200+ Remote Operations Managers, Supervisors and Customer Care Associates• Reviews contracts and RFP’s, ensuring total understanding of scope of services being provided and financial and contractual parameters• Ensuring assigned staff understands the unique needs of assigned clients and how to exceed each client's expectations• Proactively oversees the activities involved in quality resolution of performance and profitability issues relating to assigned client Show less