Noelle Frederick

Experience

• 

  Kaiser Permanente

  Sept 2003 - Jan 2017

  •Assisted with specific build/design/testing throughout access departments, including: Appointment Schedule Blocks, Cadence Security Classifications, Provider/Resource build, DEP and EAF build, Facility structure configuration, Workflow build, User Security, Questionnaire build.•Manage various testing plans including unit testing, integrated system testing, upgrade testing.•Various Masterfile and record build include but not limited to DEP,EAF,SER,EMP,EPT, HCF,DCS,PRC,HFL,HAR,LPP,WQF•Comprehensive testing validating various operational, and financial scenarios. •EPIC 2017 upgrade preparation, planning and testing. •Created and modified Visio to identify current and future state workflows. Conducted design sessions to review and demo workflows. Train and set meetings to determine gaps and workflows to identify workarounds.•Experience with troubleshooting and resolving tickets related Cadence and Prelude issues. Managed daily tasks to ensure work is completed by target date. •Analyze new functionality in releases to determine how it should be used for workflow optimization.•High knowledge level of Resolute, Hospital Billing, Revenue Cycle and ADT.•Facilitated and promoted the introduction, acceptance, integration, and effective use of EPIC Electronic Health record and related new system functionality and workflows.•Performed system testing and required documentation of outcome and action items. Worked to ensure that user problems and configuration request were properly addressed.•Experience with multiple system upgrades, tested, documented and successfully implemented. •Hosted weekly meetings to discuss team and project related ideas, issues, change, communications and updates.•Identified and presented areas for workflow and optimization improvement.•Conducted validations of application and system code changes.•Participated in elbow-to-elbow Go Live support for new clinics and hospitals implementing new registration applications and workflows. Show less •Provided direct support to hospital staff members during go-live projects in various phases. •Maintained and enhanced functionality associated with the EPIC EHR, including clinician documentation, placing lab, imaging and medication orders, in-basket message management, and communication tools.•Prepared and delivered system demonstrations/presentations across diverse audiences in areas related to application enhancements, systems functionality, and system training. •Trained and supported users for EPIC 2014 Go-live, emphasizing new enhancements for workflow and optimization. •Highly skilled at Workflow development including efficiency and optimization.•Supported In-Basket messaging integrated with Epic MyChart to insure an understanding of how to communicate effectively with patients via MyChart.•Help users build preference list, smart tools (smart phrases, smart text) to increase workflow proficiency and easiness of navigating though the EMR.•Discovered billing system error and non-compliant resulting in millions of dollars in savings for Kaiser Permanente Show less •Maintain patient records by entering data into EPIC.Running daily reports and logs checking for deficiencies, and providing forms as necessary.•Conducted ADT workflow of inpatient transfers to different departments such as Labor and Delivery, Operating Room, Critical Care unit and other hospital facilities using EPIC ADT module.•Performs a variety of clerical, communications and coordinating functions, to ensure and support smooth patient care processes and unit operations.•Transcribed downtime logs into EPIC ASAP module in the event that downtime procedures needed to be taken.•Experience in clinical operations, system management and implementation and support. Show less

  • System Specialist

    Jun 2015 - Jan 2017

  • Site Support Specialist (EPIC)

    Jun 2011 - Jun 2015

  • Ward Clerk Transcriber/Unit Secretary

    Mar 2006 - May 2011

  • Medical Receptionist/Patient Coordinator Dept of Radiology

    Sept 2003 - Mar 2006
• 

  Mount Sinai Health System

  Feb 2017 - Aug 2017

  Application Analyst
• 

  Northwestern Medicine

  Oct 2017 - Mar 2022

  Application Analyst
• 

  Deloitte Consulting

  Feb 2022 - now

  Senior Solutions Specialist