Kumar Abhinav

Experience

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  Patni Computer Services

  Apr 2005 - Jun 2006

  SSE

  • Coding as per the requirement.• Code Reviews.• Client Interaction

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  Steria

  Jun 2006 - Oct 2008

  SSE

  • Leading a team of 3 developers.• Overall responsibility of delivery to the client.• Coding as per the requirement.• Review of the code before check in.• Client Interaction

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  R Systems

  Jan 2009 - Mar 2011

  Senior Project Lead

  • Leading a team of 11 developers.• Overall responsibility of delivery to the client across all branches and clients.• Providing technical assistance.• Review of the code before check in.• Design document creation.• Client Interaction.• Providing estimates.

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  Coforge

  Mar 2011 - Jun 2021

  Practice Lead (Business Solution Evangelist)

  Product backlog creation: Creating and managing the product backlog for self-service and sales portals, mediated on timelines/priorities with other product owners for implementation prioritization.o Identity Protection product construct – Extensively involved in defining the construct of Identity protection product▪ Direct to Consumer▪ Bundled with the existing Extended warranty protection plans▪ Defining the overall User experienceo API Management: Involved in technical discussion and providing suggestions for building reusable APIs as portals are connected to multiple backend systems. o Policy and claims management for multiple LOB’s and Geographies – Created requirements for policy and Claims management for multiple Geos and LOB’s across Assurant.o Involved in creating product strategy: Active involvement with Product Management for defining the prioritization of various features for self-service and sales portals. o Mentorship: Provided product/feature/component overviews to new developers and coached QA engineers to successfully transition into development. o Reusability: Reusable requirements i.e., created once but utilized across multiple Geo’s and portals toreduce the total cost of ownership.o Design suggestions: Provided design suggestions to development team during the implementation. • UX –Review the prototype created by UX o Adoption plan - Providing support to the business stake holders for incorporating new digital trends to increase portal adoption, successful in call deflection (around 10%) in the first year resulting in considerable savings.o Chatbots and Virtual agents – Actively involved in creating requirements and design of Virtual agents and chatbots solution for sales and self-service with an aim of $625K of annual savings in operational costs. The solution will be expanded to other Geos and LOB’s. Show less

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  Morgan Stanley

  Jul 2021 - now

  Vice President

  Operations Technology Team: Leading a team of 12+ developers, focusing majorly on Cash Management workflows (wires, check, and ACH) and integration initiatives. The Platform orchestrates critical flows to automate and provide efficiency for handling customer requests for the services and operations team. Theteam is working across various technology stacks and not limited to Java like Sprint, C++ and C#.o Leading Cash Management vertical for E*TRADE workflow operations team (The Cash management workflow plays very critical role in overall E-TRADE operations - any wire, check, checkbook reorder, ATM services and other requests that gets submitted by customer is managed by Cash Management team)o Working with multiple stakeholders (Product team, operations, IT partners) to solidify requirements and providing technical know-how and analysis as needed.o Mentoring and leading new team members for their initial setup and resolving queries as needed.o Hiring new team members to meet the ongoing demand for new initiatives assigned.o Actively involved in tech discussions for the business-critical new initiatives/projects and business-as-usual efforts.o Managing and leading the sprint backlog, review user stories and assigning story points/estimations, monitoring sprint velocity as a sprint lead to help the management and team for successful sprint execution.o Code reviews by following best practices for better design which helped a lot to avoid future issues in later phases of development.o Improving team productivity by proactively discussing the requirements/stories, task, issues so they can be handled and managed effectively for successful sprint.o Demos to the leadership team for the new initiatives.o Handling conflict resolutions (if any) within my team.o Mid and End of the year appraisal process for Cash Management team.o Removing blockers (if exists), so the team is productive.o SPOC for services/operations team of any escalations. Show less