Tawra Lundy, SHRM-CP

Experience

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  Social Security Administration

  Sept 1999 - Feb 2008

  Claims Generalist/AFGE Employee Relations Representative

  • Prioritized disability claims caseload for large metropolitan service areas. • Consistently conducted efficient phone and office interviews to determine claimants’ eligibility for disability benefits and re-employment programs.• Modernized agency claim forms and developed innovative software training sessions. • Consulted with field office management on issues of employee relations, benefits, training and conflict resolution.

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  Gails House Nonprofit

  Feb 2008 - now

  (Volunteer) HR Generalist

  • Coordinate Human Resource recruiting/training functions and grant-writing activities. • Coach volunteers for community events. • Create student intern job descriptions and build community college partnership.

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  Aon Hewitt

  Sept 2009 - Dec 2015

  Leave of Absence Coordinator - Subject Matter Expert

  • Acted as third-party administrator of the short-term disability & FMLA leave process for clients’employees.• Created engaging client training presentations and team-building activities.• Efficiently resolved leave of absence, payroll and workers’ compensation issues.• Interfaced with client Employee Relations departments to proficiently counsel employees on short term disability and family medical leave act claims.• Maintained knowledge of all applicable leave & accommodation laws including FMLA, ADA and state & local laws. Show less

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  The Hartford

  Apr 2016 - Jan 2017

  Long Term Disability Analyst

  • Analyzed long-term disability claims, consistent with corporate claim standards.• Managed assigned claims with appropriate management oversight.• Utilized verbal and numerical critical-thinking skills to gather information and reach appropriate conclusions.• Achieved 100% customer loyalty index score

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  AppleOne, Randstad & Office Team

  May 2017 - Feb 2019

  Human Resources Generalist

  • Sourced qualified job applicants for open positions & collaborated with hiring managers to understand skills & competencies required for openings• Fostered a safe work environment via administration of workplace safety program.• Conducted informative open-enrollment sessions to assist employees’ enrolling in health insurance benefits. • Efficiently administered background checks & drug screens in partnership with CareerSource summer youth internship program.• Collaborated with Payroll, Talent Acquisition, Training & Employee Relations departments to ensure efficient onboarding & termination processes. • Supported HR Business Partner in coaching hiring managers on progressive discipline process.• Maintained centralized immigration folders on all H1B visa & permanent resident cases. Show less

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  Quest, Inc.

  Feb 2019 - Oct 2019

  HR Coordinator

  • Administered staffing & onboarding of new hires as well as contract laborers.• Managed the background process to stay in compliance with state regulations.• Streamlined and produced reports to update management of current statuses, delays & trends.• Created training documents for the fingerprint process.

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  Central Florida Employment Council

  Jan 2020 - Aug 2020

  (Volunteer) HR Assistant

  • Review and critique resumes for job seekers at bi-monthly job fairs.• Greet and assist employers with booth setup job fairs and monthly CFEC meetings.• Conduct virtual job search training sessions for CFEC clients.

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  New Season

  Aug 2020 - Apr 2021

  Talent Acquisition Coordinator

  • Administered staffing & onboarding of new hires as well as contract laborers.• Managed the background process to stay in compliance with state regulations.• Streamlined and produced reports to update management of current statuses, delays & trends.• Created training documents for the fingerprint process.

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  Freedom Forever

  May 2021 - Jan 2022

  Talent Acquisition Coordinator

  • Support Recruiting and Leadership throughout the interview and onboarding process for new hires. • Add organizational value and increase engagement by ensuring the onboarding process retains high-performing employees. • Coordinate pre-employment background checks & communicate with candidates as needed. • Initiative-taker who develops internal forms & training documents to enable seamless onboarding process.

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  Fourth

  Feb 2022 - now

  Human Resources Generalist

  *Provide employee relations' guidance for various issues and resolution.*Respond to client inquires.*Meet demands of Service Level Agreements.*Attend Welcome Calls & HR initial calls for new clients, while fact finding through discovery.*Interpret and provide guidance regarding employment law.*Provide guidance on leave administration, specific to state and federal law.*Assist client contact with impartial and thorough investigations. *Recognize and escalate concerns regarding customers with potential risk and liability.*Create compliant handbooks.*Identify and create policies as needed.*Create job descriptions, research salary and wage data and provide various reports to support HR related processes for customers.*Assist with identifying, creating and scheduling customer HR compliance training as requested.*Assists leadership with special projects, process improvements and strategy as needed. Show less