Maureen Morales

Experience

• 

  Citicorp

  Oct 1985 - May 1987

  IT Operations
• 

  Computer Associates International, Inc

  May 1987 - Apr 1995

  Production Control Analyst
• 

  CA, Inc

  May 1995 - Apr 2010

  • Manager, IT Service Delivery

    Apr 2003 - Apr 2010

  • IT Manager

    May 1995 - Apr 2003
• 

  CA Technologies

  May 2010 - Oct 2016

  Senior Manager, Information Technology

  • Major accomplishments include leading the successful migrations of infrastructure hosting mission critical applications, SAP and R&D software development environments involving z/Series hardware technology refreshes, SAN data migrations of 90TB to support data center migrations achieved in 3 months with minimum business impact. • Lead the operational improvement of converting from physical media to virtual tape with replication for disaster recovery, reducing operational costs by $250k, improving local data recovery time objectives by 75% and eliminating business risk of lost backup media due to physical handling of external tape media.• Focus extends to the operational sustaining support of the Mainframe and Open Systems infrastructure including software solutions, data storage, backup, and disaster recovery to ensure the availability, reliability, integrity, utilization and performance within CA’s global corporate data centers. Consistently achieved near 100% service levels with nearly zero business impact.• Additional responsibilities include IT Service Management, ITIL practices to effectively manage change management of infrastructure and business applications resulting in 99% successful change implementations.• Effectively engaged with internal IT Compliance and Audit and with external IT auditors from KPMG to ensure all IT Operations SOX controls are adhered to, providing supporting evidence, resulting in zero SOX findings.• Partnered with senior management in R&D, established an annual business relationship summit to discuss upcoming fiscal year business objectives. Provided system availability metrics and quarterly business reviews, including updates on all infrastructure initiatives in support of product development. Show less

• 

  Publishers Clearing House

  Oct 2017 - now

  Project Manager

  • Coordinated the successful migration of infrastructure hosting mission critical applications, including Windows and Linux environments. This migration was completed in a 3-month period with little impact to the business • Led the project for improved customer experience of PCH’s flagship website while increasing ad-based revenue and customer retention.• Led the compliance project for California’s new privacy act providing customers with options on how their personal data is to be handled. • Led the team in the redesign of the payment pages to provide customers with a more streamlined payment process, offering incentives based on customers’ history.• Directed a team in developing a new game application that was delivered as promised.• Coordinated resource estimates across multiple organizations responsible for deliverables, including architecture working sessions and resource planning• Worked with development and business partners to clarify functional requirements and design during solution development Show less