Andrew Kraeling

Experience

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  Mackay Inc

  Oct 1987 - Feb 2006

  Helio Programmer/ Second Shift Supervisor

  •Programmed layouts for Helio electronic engraving, developed gradations (Gamma curves) engraved cylinders and managed the Quality Assurance for the Engraving Department Promoted to second shift supervisor due to excellent work ethic and skill set Southern Graphic Systems bought MacKay, Inc. in 2005

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  Southern Graphic Systems

  Jan 2008 - Feb 2012

  As a Flexo Plate Maker I developed the plate and I would mount the plate to appropriate stock if required by the customer. The plates were developed using DuPont Cyrel ® technology. An image carrier handles multiple task dealing with the production of gravure engravings. I have had the responsibilities to program the electronic engravers to their full operation. I have also under this job position, worked in the flexo department in the production of flexoplates. Four out of the 6 years that I was in this position, I was head of the department. • Continue my duties of as a programmer and engraver operator. • Mentor and teach new operators and programmers • Promoted to lead person program department. • Advanced to Account Manager beverage side along with managing de-chrome and re-chrome cylinders. • Do quality checks on programs. • Write quality check procedures and operations manuals. • Was the logistics person in the absence of the scheduling manager

  • Flexo Plate Maker

    Aug 2011 - Feb 2012

  • Image Carrier

    Jan 2006 - Feb 2012

  • Customer Service Representative

    Jan 2008 - Jan 2011
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  Western and Southern Life

  Feb 2013 - Oct 2013

  Financial Representative

  •Maintain and service existing accounts •Prospect and develop new accounts through cold calling, business walk in’s, referrals and email correspondence. •Generate customers financial profiles and explain the significance for their financial security.•Write up, close and deliver, life policies, annuities and health care policies.•Participate in out reach programs for communities and families i.e. child ID kits or emergency alert ID displays

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  Model Graphics & Media

  Oct 2013 - May 2014

  Customer Service Representative

  • Maintain current accounts assigned to me. • Oversee the appropriate billing per item on orders issued by the customer. Evaluate and provide solution for issues that arise saving expense to the customer and current employer. • Actively participate in marketing strategies to invite new business with sales personal. • Help maintain the inventory of products that current clients have in storage with us

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  WS Packaging Group

  Jun 2014 - Oct 2014

  Customer Service Specialist

  • Continue to maintain current accounts assigned to me. • Take care, of appropriate billing per item on orders issued by the customer. • Worked with the lead customer service representative in developing solution for issues that arise saved expense to the customer and current employer.

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  SGS, an sgsco company

  Oct 2014 - Oct 2017

  Project Manager

  •10/2014 re-hired as the utility account manager for all accounts and substitute programmer.• Project Manager, I oversaw orders that came into our facility and followed them to completion. • New orders and reorders entry and placement. • New orders, I was my responsible to communicate the correct information to pre-press and manufacturing what the objectives and customer’s expectations are. This also included following timelines for items being processed and to make sure this met our customer’s due date with quality products. • On reorders, the same was essentially done as new orders for the exception that manufacturing needed to be directed to the correct file to pick up and to make sure that the reorder met the customers specs or better. • I was also responsible to oversee new customers and set up the SOPs for the manufacture of their orders.• 03/2016 became the Flexo Account Manager/CSR for SGS• Wrote up all order required for Flexo plate manufacturing and shipment • I oversee multi million dollar accounts exclusive for our Flexo image carrying service which include all of the pre-press requirements. Show less

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  Xtek Inc.

  Apr 2018 - now

  • Service Engineer

    Jul 2021 - now

  • Machinist

    Apr 2018 - Jul 2021