Abdelrahman Hany Menshawy

Experience

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  Itsalat International Company

  Feb 2015 - Jan 2018

  • Revising and Creating a daily Checklist.Preparing a weekly morning meeting with our (new targets – last week's KPIs – best achievers – our rank among otherASC-E & ASC-M).• Tracking delayed cases and solving daily complaints.• Supporting all teams with new technical announcements and updates.• Revising the weekly Master Checklist.• Sending daily End of Day reports with the achieved cases (repaired, rejected, waiting cases, pending for spare parts).• Revising the availability of spare parts and tracking pending cases. Show less

  • Customer Care Team leader

    Feb 2017 - Jan 2018

  • Customer Care Representative (CCR)

    Feb 2015 - Jan 2017
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  华为

  Feb 2018 - Nov 2019

  Branch Manager

  Enhance and Optimize Service & Operation processes for After-Sale services.• Define process monitoring (KPI) for all after-sale service sections.• Tracking the KPIs “TAT, Bounce, Real Time, RRR …”• Follow-up the guarantee & warranty service with customers and dealers.• Follow up the stock of spare parts periodically to keep a balanced stock.• Handling Complaints and increased Customer Satisfaction Rank.

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  Telecom Egypt

  Nov 2019 - Sept 2021

  Branch Manager

  • Creating an action plan to reach short and long term sales target.• Preparing reports of the branch (DSR – Staff Sch. – weekly & Monthly Performance).• Set KPIs for direct reports and conduct performance appraisals.• Monitoring team performance and report on metrics.• Discovering training needs and providing coaching.• Monitor and control expenses through efficient store operations.• Handling all types of complaints.• Overseeing and proceeding all sales operations requests. Show less

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  Emirates NBD

  Sept 2021 - now

  Sales Support Officer

  • Review cases to ensure compliance with credit policy and documentation criteria.• Generating all external and internal reports for all cases (iscore, aggregate position, protesto letter, bankruptcy, CSO).• Checking the Blacklist and negative segments.• Restudy and make a salvage for returned cases from the underwriting team and the credit back office team.• Creating and handling all types of account opening requests.• Handle all types of external investigations.Handle end to end post approval processes from creating and printing Cheques, Annex till evaluating post approvalDocuments to Book the cases. Show less