Janssen Bryan Lopez

Experience

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  Social Security System – Lipa Branch

  Nov 2011 - Mar 2012

  Office Trainee

  Answer Call to Clients Assist in Distributing ER Registration Plates Encode ER Registration Talked to the client on the said problem Summary of ER plates with Organizing ER plates Distribution

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  Micronet Software Manila

  Jan 2013 - Oct 2017

  Network Administrator

  Windows Server 2012 R2 Maintenance, Network Backup, ADDS, WSUS, Group Policy, Deploy Apps, Deploy Rules and Regulation wallpaper, Deploy Network Printer, Deploy, FTP Connection on Madori Team for auto download and upload FTP, Folder Redirection, DNS Server, IIS.Linux Cent OS 6.6 auto upload and download Data on FTP for Gyo-Pro Team, Enable Firewall on some port for FTP.CCTV (HVR) installation on each team with Remote view and Phone view.Install Attendance Management System a Biometric attendance and make reporting on Late, Absent, No filling using Syntax sheet using Excel.Maintain and Troubleshoot Desktop, Laptop, MacBook and Chrome bookMaintenance and Repairs of All In One Printer for Admin Department.Router Configuration (Port Filter, Bandwidth Control, Internet Timeframe, PPPoE, Static connection)Create a Program for Inventory on Genuine key, OJT Certification and Attendance and Employee Overall Information.Monthly Invoice, Quotation and Purchased Order for our Sister CompanyNetwork Laying Setup, Floor Plan, for Internet Connection.Remote Desktop 1st level of Diagnose 2nd Actual Repairs on major problem.Email Setup and Maintenance for Outlook.New Employee ID and New Lay Out ID for the CompanySystem Clone, Disk Check, Cleaning Virus Scan for the maintenance of each Devices Show less

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  Intelligent Project

  Nov 2017 - Nov 2019

  Technical Support Engineer

  o SLA (Service Level Agreement) for weekly technical visits and supports.o Install, Configure FingerTec Time Attendance Hardware and Software.o On-Line/Remote Support per Client Minor and Advance Issue.o Support Visits per Client Major Issue.o FingerTec Door Access Installation, Configuration and Testingo Cloud Support on our Cloud Solution Time Attendance.o Time Attendance Integration (FTDP) to ERP based on Client Database (MSSQL, Oracle and MySQL).o Handling First Level of Communication with the Client during Pre-Sales.o HIKVISION CCTV Installation, Configuration and Testingo FingerTec Visitor Management System Installation and Commissiono Technical Meeting with the Manufacturer for Software Bugs and Upgradeo FIngertec Webster Installation for Centralizing Databaseo Manage Office Networks and WANo Manage Office Computers and Laptops.o Manage More Than Hundred Clients via Online Support, Remote Support, and Support Visit.o Symantec End Point Security Managemento Training and Configuration for TimeTec Leave, Patrolo GPS System Configuration, and InstallationServer Handled:HP ProLiant DL380Dell PowerEdge R710 Show less

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  Alorica

  Mar 2021 - Jun 2021

  Service Desk Analyst

  Could you handle internal VPN issues?Handle multiple chats related to VPN and computer issues. Send and do a follow-up email to Logistics Related to Computer Parts. Handle Chats and remotes related to computer issues. Unlock and Reset accounts. Identify issues through chats and transfer them to other departments. Handle Tickets by creating and solving the said issue.

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  Alorica

  Aug 2021 - Mar 2022

  Information Security Operation I

  Handle threat issues related to the Network. Monitor Alerts by Checking Tickets and Tools Identify each alert and transfer it to the correct department for investigation. Check-in Security if there is some breach going on in the network Alerts come to identify which computer, reset his password, Control the Workstation, create a ticket and notify EUS. Create a bridge with another team to escalate the issue.

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  Colonel Trading Co

  May 2022 - Jun 2024

  Information Technology Support Engineer

  Handle threat issues related to Network Maintain and Setup Printer and Fax for Main Branch(Canon) Maintain Network on 3 Branches Monitor Alerts related to Antivirus, Network and Hardware(ESET) Identify each alert and transfer it to the correct department for investigation Check-in Security if there is some breach going on in the network Update,Monitor Firewall (Sophos SGA) and create a necessary policy Maintain and Updates Security Patches for Windows Server 2012 R2, Disaster Recovery, and Active Directory Maintenance of Attendance System(Zkteco), Create a necessary scheduling, Maintain a Centralized Connection as needed and report to hr every end of the month, Monitor Attendance Backup Install and maintain CCTV{Dahua) Viewing in our Main Branch, Maintain the connection of each camera. Industrial Cabling for new Camera. Install and Maintain the Telephonic System(PABX) for the warehouse and the main branch. Maintain Inventory System Web App for Our Client Hamad – HTML, CSS, Javascript, MySQL, Bootsrap, Monitor Web Threats and Backup Database. Ensure all email system is working and security are updated Monitor and Maintain Wall TV on our Main Store Branch Maintain and Install Wireless AP System for 3 Branches Maintain our Company Websites – HTML, CSS, JS and MySQL Maintaing and make necessary connection if failure occurs for the Audio System. Maintain and install POS System in each Branches Maintain end of user computer, install patches and keep system up to date Show less

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  Ingram Micro

  Nov 2024 - now

  VMWare Support III

  L1 Support for our Vendors Client with regards to vCenter and ESXI Host,Remote Support and Email SupportLicencing UpgradeDRS and HA Troubleshoot