Dina Lagrimas

Experience

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  Sierra West Electronics Distr

  Sept 1992 - Jan 1998

  Customer Service Manager

  - Act as liaison between customers and factories.- Work with sales to handle all customer inquiries and problems.- Record customer information into the database.- Expedite parts from factories based upon request.- Handle all tracking shipments and issue RMAs when needed.

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  ESCO, Inc.

  Mar 1998 - Jun 2004

  Inside Sales Representative

  - Implement infrastructures for complete customer support systems with sales organization.- Establish training courses to related personnel for enhancing day-to-day operations.- Review performance of entire support systems on a monthly basis to report.- Coordinate all functions in procurement, material management, and logistic processes related to suppliers.- Execute and deliver strategic plan on total solutions of customer satisfactions.- Maintain multiple daily quotes for all open orders regarding domestic and overseas shipments. Show less

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  PUI, Projections Unlimited, Inc. / Eric Electronics

  Jun 2005 - Aug 2018

  Inside Sales Representative

  - PUI acquired Eric Electronics on 7/25/17.- Coordinate the submission of proposals, plan meetings, track sales progress.- Troubleshoot minor technical problems. - Prepare quotes, value added cable assembly.- Organize customers track records on a daily basis.

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  RS Americas

  Nov 2018 - now

  IKAM Inside Key Account Manager