Stephanie Levasseur

Experience

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  Crate and Barrel

  Aug 2005 - Jan 2010

  Call Center Representative

  Gained experience communicating with customers. Answered phone calls regarding orders, inquiries, and issues with orders. Required some problem solving skills.

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  Codilis and Associates

  Aug 2011 - Sept 2011

  Document Specialist Imager

  Made important documentations available to the attorneys by scanning and entering them into the database. I learned the Dart computer system and had to learn how to distinguish certain types of documents to properly store them.

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  Crate and Barrel

  Sept 2011 - Feb 2013

  Call center/Customer service Representative

  Improved call center functionality and service capacity by resolving customer complaints efficiently. Analyzed customer related problem areas to proactively find solutions to the identified issues for the purpose of increasing customer satisfaction. Met or exceeded service and quality standards every review period. Became a member of multiple teams in the center, including order entry, customer service, furniture, gift registry, designer rewards, and booking queue. Had new hires sit with me after training for the purpose of transitioning them into their roles. Covered the help desk when supervisors were in meeting, which would require me to answer inquiries regarding the system, products, or customer issues that fellow representative had. Show less

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  Baxter Healthcare

  Feb 2013 - Dec 2015

  HomeCare Customer Service

  Answered incoming calls. Analyzed customer related issues to proactively find solutions to the identified problem area for the purpose of increasing customer satisfaction. Addressed customer complaints and provided them with appropriate solutions. Helped new hires transition into their roles by having them sit with me to observe and apply what they were learning in training to the work environment. Learned to process faxes in order to relieve some of the duties of our office support team. I was part of a New Patient Allocation Project, which worked closely with our marketing department in order to increase our inventory levels. This project had me use innovative thinking to come up with potential problems and ways to resolve them. We created a few reports that we would run daily in order to ensure our project was properly functioning. Show less

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  Readerlink Distribution Services, LLC

  May 2016 - Oct 2018

  Account Coordinator

  I coordinate PO generation, transmissions, and processing. Work closely with account management team and support other internal departments to meet customer satisfaction. Produce weekly ad hoc sales and stock level information. Quickly assess a customer inquiry or account task, determine solution or information needed and own the process through completion and follow-up. Proactively manages list of tasks and scheduling. I am the primary liaison with Readerlink Distribution Centers to coordinate needed service/execution levels. Show less

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  Sourcebooks

  Oct 2018 - Mar 2022

  I manage sales in the gift & specialty channels by creating and continually refining strategic plans, create and execute programmatic campaigns, manage external sales representatives, create annual plans for market presence at shows and conferences, partner with marketing to develop and execute gift catalogs and all special marketing materials to produce annual sales growth rates. I analyze sales data to identify opportunities for new and/or existing products, manage assigned coop advertising funds for maximum effectiveness within budget for my accounts, and attend all relevant trade shows. I also evaluate and implement special promotions and programs to motivate sales rep and provide them leads and ideas in order to increase penetration into the marketplace. In addition, I assist in the development of all marketing materials pertaining to my accounts.

  • National Sales Manager - Gift & Specialty Sales

    Dec 2021 - Mar 2022

  • Sales Account Manager

    Oct 2018 - Dec 2021
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  Cottage Door Press

  Mar 2022 - now

  Key Account Sales Manager

  Manage key accounts to achieve long-term success. In this role I develop and implement effective sales strategies, establish productive and professional relationships with buying teams, manage presentation process from presentation timing to sample requests, negotiate terms, pricing and vendor agreements, prepare monthly, quarterly and annual sales budget forecasts, monitor sales metrics, maintain appropriate spend budget for promotional dollars, resolve conflicts and provide solutions to customers in a timely manner, liaise with marketing and creative departments to provide feedback on product, travel to trade shows and accounts, among other duties. Show less