Shruthi Chandrappa

Experience

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  Tesco HSC

  Feb 2013 - Jun 2014

  IT Officer contact centre

  ROLES AND RESPONSIBILITIES• Oversee the daily performance of computer systems.• Enter commands and observe system functioning to verify correct operations and detect errors.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Develop training materials and procedures, or train users in the proper use of hardware or software.• Refer major hardware or software problems or defective products to vendors or technicians for service.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.• Confer with staff, users, and management to establish requirements for new systems or modifications.• Prepare evaluations of software or hardware, and recommend improvements or upgrades.• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.• Inspect equipment and read order sheets to prepare for delivery to users.• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Retrieve Sales report from services using remote connectivity tools such as remote desktop access• Administering and troubleshooting about 50-70 tickets per day of general hardware and network issues• Analyze queues for trends and escalate or implement corrective action as required to ensure adherence to service level agreement (SLA’s) Show less

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  SOUTHERN ELECTRIC COMPANY

  Mar 2015 - May 2015

  Management Information Systems Intern

  Summer InternshipROLES AND RESPONSIBILITIES• Develop, document and revise system design procedures, test procedures, and quality standards.• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.• Prepare project status reports by collecting, analyzing, and summarizing information and trends.• Monitor or track project milestones and deliverable s.• Negotiate with project stakeholders or suppliers to obtain resources or materials.• Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.• Schedule and facilitate meetings related to information technology projects.• Submit project deliverable's, ensuring adherence to quality standards.• Identify, review, or select vendors or consultants to meet project needs.• Identify need for initial or supplemental project resources.• Establish and execute a project communication plan. Show less

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  Compest Solutions Inc.

  Dec 2015 - Dec 2017

  Business Analyst/ Scrum Master

  • Conducted walkthrough with project stakeholders to verify the accuracy of the requirements.• Led planning meetings for the scrum teams on distributing stories and recognizing cross-team dependencies. • Conducted GAP analysis by identifying AS-IS and TO-BE business process models and process flows. • Gathered requirements through JAD sessions and interviews along with Product Owner and business.• Created Use Case Diagrams, Use Case Narratives, Activity Diagrams and Business process flow Diagrams using UML modeling tools like MS Visio.• Worked with UI/UX teams in creating wireframes and mock-up diagrams.• Have handled collaboration calls worked closely with the Product owner and development team to define acceptance criteria using cucumber • Wrote User Stories fulfilling INVEST criteria, assisted the Product Owner in prioritizing the Product Backlog Items (PBIs) using techniques like Kano Model, Moscow and estimated Story Points using Planning Poker• Used JIRA to create and manage sprint and product backlogs, to track issues, trace requirements. • Created Sprint Burndown and Release Burndown Chart to keep track of the team’s velocity and sprint progress for forecasting. • Involved in working with the development team and the product owner in defining the acceptance criteria.• Reduced risk and ambiguity by adding rigor to the Definition of Done and used domain knowledge and expertise to slice user stories based on business value. • Facilitated all Scrum ceremonies such as Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Grooming.• Shielded the team from various impediments and assisted the Product Owner in forecasting release plans by tracking the Team’s Velocity.• Involved in generating Test Plans and Test Specifications, prepared test data for positive and negative Test Scenarios as per system specifications and requirements. Show less

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  DIGITAL HARBOR, Inc.

  Jan 2018 - Nov 2019

  Business Analyst

  I am a high energy, experienced business analyst, passionate about working hand- in-hand with developers and users to produce requirements and specifications that accurately reflect business needs and are technologically achievable. We will not over-engineer: the true test of successfully eliciting requirements, producing BRD's and releasing technical specifications is when the user acceptance testing is completed on schedule. My Specialties include:Clear communication with team members User Acceptance Testing Requirement Elicitation Business Requirement Documents Technical Specifications My Core Strength lies in combining my Business analysis skills with the necessary technical knowledge and hence I ask the right questions which enables me to take the right decision. My Intellectual curiosity has driven me to be a lifelong learner. Show less

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  Udapi Savi Ruchi

  Nov 2019 - Jul 2020

  Restaurant Owner

  Have set up a small business in service environment ● Developed menu and recipes ● Hired and managing staff of 50 ● Perform all management duties of operating a full-service restaurant● Created and implemented a business development and marketing plan ● Cultivated and achieved several free advertisement sources including appearances on a live local television program ● Launched a catering service ● Ensured strong revenue by launching a catering service and by hosting private parties, meetings, and events Show less

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  Neem Consulting Limited

  Jul 2020 - now

  Being a part of Unilever Global Service Delivery team where I'm responsible for managing digital- initiatives, digital marketing strategies, drives and enhancements for BPC & HC brands to improve their digital presence, reach and ultimately boost sales.

  • Senior Business Analyst-Analytics Lead and Brand Partner (Unilever Global Digital Service Delivery)

    Jan 2023 - now

  • Business Analyst - Analytics Lead and Brand Partner (Unilever Global Digital Service Delivery)

    Jul 2020 - Jan 2023