Jeremy Holcomb

Jeremy Holcomb

Outside Sales Representative

Followers of Jeremy Holcomb430 followers
location of Jeremy HolcombWoodstock, Georgia, United States

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  • Timeline

  • About me

    Technical Account Manager at Genesys

  • Education

    • Georgia State University Perimeter College

      2010 - 2011
      Associate's degree Business Administration and Management, General
    • Georgia Gwinnett College

      2012 - 2014
      Bachelor of Science - BS Enterprise Systems and Design
    • Georgia Southern University

      2001 - 2004
      Bachelor's degree Hospitality Administration/Management
  • Experience

    • AlphaGraphics

      May 1999 - Jun 2002
      Outside Sales Representative

      - Conducted prospect and customer meetings within the sales territory Conduct calls and face-to-face meetings with customers daily. - Build and maintain relationships with new and repeat customers. - Maintain records of all sales leads and/or customer accounts.- Educate customers on how products or services can benefit them, both financially and professionally.- Sell the company’s products or services to customers within your given territory.

    • LongHorn Steakhouse

      Jul 2002 - Apr 2006
      Lead Bartender

      - Supervised and coordinated bar staff, including training of new employees.- Managed alcohol inventory and reconciliation.

    • Ted's Montana Grill

      Apr 2006 - May 2010
      Lead Bartender

      - Supervised and coordinated bar staff, including training of new employees. - Managed alcohol inventory and reconciliation.

    • Genesys

      Jul 2014 - now

      - GSA certified contractor- Served as a Resident Engineer dedicated to a FedRamp compliant project from September 2020 – May 2023.- Responsible for the deployment, configuration, and maintenance of multiple customer environments within the FedRAMP MGEP project.- Ensuring strict adherence to technical specifications agreed upon with our partners and clients during the deployment.- Chairing progress meetings, collaborating with contractors and client, and assisting with daily project staff management.- Identifying and swiftly resolving both significant and minor engineering issues to meet deadlines.- Collaborating with our partner on implementing FedRAMP compliant security measures and remediations. Show less

      • Technical Account Manager

        Apr 2024 - now
      • Principal Professional Services Consultant

        Sept 2020 - Mar 2024
      • Senior Professional Services Consultant

        Apr 2017 - Sept 2020
      • Professional Services Consultant

        Jul 2015 - Apr 2017
      • Associate Professional Services Consultant

        Jul 2014 - Jul 2015
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jeremy Holcomb
      2018 CX Award for Customer Service Genesys September 1, 2018
    • Awarded to Jeremy Holcomb
      2016 CX Award for Customer Service Genesys August 1, 2016