
Jeremy Holcomb
Outside Sales Representative

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About me
Technical Account Manager at Genesys
Education

Georgia State University Perimeter College
2010 - 2011Associate's degree Business Administration and Management, General
Georgia Gwinnett College
2012 - 2014Bachelor of Science - BS Enterprise Systems and Design
Georgia Southern University
2001 - 2004Bachelor's degree Hospitality Administration/Management
Experience

AlphaGraphics
May 1999 - Jun 2002Outside Sales Representative- Conducted prospect and customer meetings within the sales territory Conduct calls and face-to-face meetings with customers daily. - Build and maintain relationships with new and repeat customers. - Maintain records of all sales leads and/or customer accounts.- Educate customers on how products or services can benefit them, both financially and professionally.- Sell the company’s products or services to customers within your given territory.

LongHorn Steakhouse
Jul 2002 - Apr 2006Lead Bartender- Supervised and coordinated bar staff, including training of new employees.- Managed alcohol inventory and reconciliation.

Ted's Montana Grill
Apr 2006 - May 2010Lead Bartender- Supervised and coordinated bar staff, including training of new employees. - Managed alcohol inventory and reconciliation.

Genesys
Jul 2014 - now- GSA certified contractor- Served as a Resident Engineer dedicated to a FedRamp compliant project from September 2020 – May 2023.- Responsible for the deployment, configuration, and maintenance of multiple customer environments within the FedRAMP MGEP project.- Ensuring strict adherence to technical specifications agreed upon with our partners and clients during the deployment.- Chairing progress meetings, collaborating with contractors and client, and assisting with daily project staff management.- Identifying and swiftly resolving both significant and minor engineering issues to meet deadlines.- Collaborating with our partner on implementing FedRAMP compliant security measures and remediations. Show less
Technical Account Manager
Apr 2024 - nowPrincipal Professional Services Consultant
Sept 2020 - Mar 2024Senior Professional Services Consultant
Apr 2017 - Sept 2020Professional Services Consultant
Jul 2015 - Apr 2017Associate Professional Services Consultant
Jul 2014 - Jul 2015
Licenses & Certifications
- View certificate

Genesys Cloud CX: Scripting Certification
GenesysJan 2024 - View certificate

Genesys Cloud Certified Professional
GenesysJul 2025 - View certificate

TOTAL REWARDS - All Star Award 2024
GenesysApr 2024 - View certificate
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jan 2025
Honors & Awards
- Awarded to Jeremy Holcomb2018 CX Award for Customer Service Genesys September 1, 2018
- Awarded to Jeremy Holcomb2016 CX Award for Customer Service Genesys August 1, 2016
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