Deep Enrich
Isis Beltrán
Analista de Work Force
712 followers
Nueva San Salvador, La Libertad, El Salvador
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About me
Manager - Global Analytics Insights at Concentrix
Education
Universidad Centroamericana 'José Simeón Cañas'
2003 - 2011Licenciatura en Economia
ESI School of Management
2024 -Master in Applied Strategy Business Administration and Management, General
Experience
Teleperformance
May 2008 - Nov 2011Analista de Work Force
Transactel
Nov 2011 - nowCustomer Experience Analyst - Reporter
TELUS International
Nov 2014 - nowBusiness Analyst
Jan 2013 - nowFinancial Analyst
Nov 2014 - Apr 2015
Blackhawk Network
May 2016 - nowIn charge of the internal and external Customer Satisfaction Survey, LTR and NPS analysis in order to achieve continues improvements in products and services. Qualtrics Certified in charge of system implementation on site and off shore. Design Internal Satisfaction Surveys, Design Online Screening Process online form and Executive Dashboards in order to achieve a Customer Centric Organization structure. Dashboard creation and maintenance. Analyze financial impact of Satisfaction and Operative metrics. Deliver effective and timely business recommendation to key stakeholders within the organization. Show less
Call Center Supervisor
Jan 2020 - nowBusiness Analytics Team Leader
May 2019 - nowCustomer Experience Specialist II
May 2016 - now
Concentrix
Jan 2021 - nowManager - Global Analytics Insights
Jun 2023 - nowAssociate Manager Global Analytics Insight
May 2022 - nowGlobal Analytics Insight
Jan 2021 - May 2022
Licenses & Certifications
- View certificate
Professional and Leadership Skills Development Journey Program for Data & Analytics Leaders
ConcentrixAug 2024
- View certificate
Relaciones Positivas en el Trabajo
ESI School of ManagementJul 2024 
Qualtrics Experience Management Certified
QualtricsMar 2018
Languages
- inIngles
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