Timothy Carey

Experience

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  City Club Hotel

  Mar 2004 - Jan 2008

  Guest Services Manager

  Managed the hotels wireless network. Worked from front desk agent, to supervisor, to manager.

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  Switchfast Technology

  Mar 2008 - Mar 2012

  Field Technician

  Managed service levels in order to meet or exceed client Service Level Agreements consistentlySetup, troubleshoot, and manage a variety of Windows systems & network infrastructures Provided telecommunications support (VoIP, smartphones) as well as configure user workstationsProvided strategic consulting services to increase reliability and productivity within client organizations by developing technical solutions and resolving process related inefficienciesResolved level 2 and 3 tickets that were escalated from the Help DeskConducted training and development sessions with peers and team to enhance the technical skillset of our organization Show less

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  ECI

  Mar 2012 - Sept 2014

  Systems Engineer

  Infrastructure and end user support/management for over 75 clients in the financial services industryManage projects for multiple clients including Operating System upgrades and data migrationsSupport and troubleshoot multiple market data applications that provide traders, analysts, and portfolio managers with visibility to P&L, positions, and real time pricing.Technical liaison for remote office of large investment firm to facilitate effective project management, end user support, and communications back to in house IT DepartmentRecommend infrastructure upgrades to clients resulting in increased security and better end user experience Show less

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  GCM Grosvenor

  Sept 2012 - Jul 2018

  Assistant Vice President

  Responsible for leading and developing a team of 12 technicians in providing remote and on-site support for users worldwide, as well as creating an enterprise product roadmap and budget. Created and maintained processes for responsive support, and facilitated proactive and collaborative solutions for increased productivity and user experience.

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  Harris Associates

  Aug 2018 - Oct 2020

  Project Manager

  Project Manager / Scrum Master responsible for delivering enterprise-wide products to increase functionality, productivity, and security. Responsible for delivering firm-wide change on time and on budget, while focusing on cloud-based solutions and maximizing user productivity.

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  LGIM America

  Nov 2020 - Dec 2021

  Information Technology Operations Project Manager

  Project Manager responsible for leading enterprise-wide projects in the United States, as well partnering with global initiatives. Working as a liaison between IT operations and software initiatives, and leading cross-functional teams.

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  Cboe Global Markets

  Dec 2021 - now

  Senior Project Manager

  Project Manager responsible for leading cross-functional projects on a global scale with a focus on infrastructure.