Bijay Singh

Experience

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  EximSoft Technologies

  Mar 1998 - Aug 2000

  Software Engineer

   Worked on various web based developments projects and involved in design, coding and testing Developed GEMINI ERP system - HRMS, B2B - Hulian Garments Prepared Software requirements documents, traceability matrix, planning documents and test documents

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  Satyam Computers Services Limited

  Sept 2000 - Apr 2009

  Project Manager

  Managed MSSQL Database Team. Extensively worked on SQL incidents and users requests,Backup & Restores,Maintenance jobs,Alerts trouble shooting,Performance Tuning,Server/DB builds,Production changes,Access management,Daily Health checksWorked on client places – Bahrain - InvestCorp Bank, UK – Merrill Lynch, India - Cairn Energy Ply Ltd.Involved in software development - Developed Travel Desk system for client and worked on in-house development projectsDrove daily calls on SEV1/SEV2 SQL issues with Merrill Lynch Line of businessCoordinated with Network, Server, Storage, Quality teams in order to bring the servers and applications back to normal in case any issues. Accomplishments: Stabilized offshore development center for Merrill Lynch SQL DBA support Expanded offshore business and coordinated well with line of business at two regions – US & UK Managed the offshore SQL DBA team successfully for 6+ years Successfully completed Satyam Six sigma projects for alerts reduction Received number of appreciations certificates Show less

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  BA Continuum India Pvt. Ltd. (Bank of America)

  Apr 2009 - Mar 2012

  Senior Manager

   Managing MSSQL Operations & Engineering teams at India & Mexico location for Global Market line of business Preparing process documents, Business continuity plan, Weekly/monthly metrics, status reports and participate in production release management. Leading a team of 3 Technical Leads with a complete team of over 25 Technical Engineers (skilled in MSSQL, SQL SERVER). Taking the end to end ownership of service delivery  Working with BTG (Business Technology Group) and Line of business Framing and ensuring the quality audits are performed & Drove continuous process/service improvement.  Supporting around 2009 MSSQL Servers with around 21567 databases Team resolves around 8000 incidents and 1200 requests per month from users Managed multiple databases team - Oracle, Sybase and MSSQL Involve in resource requirements, their selection process and once on board, manage their performance development plan and monitor the same.Accomplishments: Played a major role in stabilizing Mexico team and start follow the sun model support  Played a major role in merging Legacy Merrill and Legacy Bank SQL teams and processes Played a major role in merging multiple databases teams and collaborate with other CTO’s teams  Efficiently planned handshake between multiple locations and setup global routines Drove automations to automate low level database tasks Received Gold Award for Excellent leadership Over all team received 24 awards ( bronze/Silver/Gold) Apart from award, team received number of recognitions from Client and Line of business Scored 5 out of 5 in BCP test Show less

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  IBM

  Mar 2012 - Aug 2021

  IT Service Delivery Manager

  Managed delivery responsibilities for Database (MSSQL, Oracle, DB2, Sybase, MySQL), Unix, Windows, Storage, SAP Basis, MCMS (Cloud) Streams for Latin America, APAC, NA and EMEA clients. Managed People and Process. Played key role in leading transition to Steady state for many key clients. Responsible for people management, Transition & Transformation projects, and Service delivery. Responsible for full-service delivery for many key clients in Banking, Telecommunication, Retail, Pharma, and Industrial domains Show less

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  Kyndryl India

  Sept 2021 - now

  Senior Delivery Operations Manager

  Managed delivery responsibilities for Database(MSSQL, Oracle, DB2, Sybase, MySQL), Unix, Windows, Storage, SAP Basis , MCMS ( Cloud) Streams for Latin America clients, People and Process. Played key role in leading transition to Steady state for many key clients. Responsible for people management, Transition & Transformation projects, and Service delivery. Responsible for full-service delivery for many key clients in Banking, Telecommunication, Retail, Pharma, and Industrial domains.Currently playing role as a Business Squad Lead in a Banking account. Responsible for understanding Applications/technologies, service architecture and involves technical teams, vendors to ensure service delivery within squad scope Show less