Himani Ahuja

Experience

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  ETISAL International Group

  Mar 2012 - Aug 2015

  • Responsible for overall Business Development of emerging markets (niche industry segments) offerings.• Helping and supporting the company to develop business relationships with existing clientsand nurture new clients (Hunting & Farming Techniques).• To plan and strategize new offerings to the clients for revenue enhancement ; Negotiate all required agreement – SLA & KPI Agreement.• Coordinating internally with the stakeholders – Recruitment | Training | Quality | Project Team to ensure smooth execution of processes Show less

  • Asst Manager Business Development

    Mar 2014 - Aug 2015

  • Sr Executive Business Development

    Mar 2012 - Mar 2014
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  Yatra Online Ltd.

  Aug 2015 - Jul 2017

  Asst. Manager - Ancillary Revenue (Yatra Gift Cards I Alliances & Partnerships I Media/ Ad Sales)

  Part of Yatra’s core Marketing team, responsible for Marketing Alliances through Strategic Partnerships| Ancillary revenue through Yatra Gift Cards | Monetizing Ad Space & various growth initiatives to generate cost effective Customer Acquisition & Retention strategies, revenue & App Installs.• Forming alliances & partnerships across Digital, Banking & Financial Institutions, Telecom, FMCG,Airlines, NGOs etc. sectors to generate incremental revenue, brand awareness & barter tie-ups for crosspromotions• Working closely with internal Business Teams – Flights, Hotels, Bus, Adventure and accordingly devising online tactical campaigns with the client, to increase sales. Show less

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  The Times Of India

  Jul 2017 - Jan 2020

  Business Manager

  • Accumulating visibility and generating advertising revenue for the brand by devising innovative methods of capturing the advertiser’s attention using a combination of Print | Digital & On Ground promotions.• Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.• Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning of sales & marketing strategies.• Enhanced operations and implemented technological innovations in collaboration with senior leadership.• Worked closely with internal stakeholders including editorial, marketing, sales operations, custom solutions and video production to ensure sales goals are achieved Show less

• 

  Avail Finance

  Jan 2020 - Apr 2021

  City Business Head - Sales & Strategy (Fintech)

  Avail Finance, backed by Matrix Partners & Founders of OLA, Flipkart, Cred & Mswipe, is India's fastest growing Fintech company with over 3 million user-base and 200+ partners on board. We aim at providing Financial umbrella to every Indian, who are not catered by traditional loan lending institutions.• Oversee strategic business initiatives through successful execution under the guidance of senior leadership and functional heads• Work with partners to develop business plans to achieve revenue commitments, conduct reviews and measure partner performance against pre-established business metrics• Review and recommend improvement areas in current processes and coordinate with the relevant functional POC’s for optimized efficiency and productivity Show less

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  CARS24

  Mar 2021 - Aug 2022

  General Manager - Growth Marketing

  Part of Growth Marketing & New Initiatives, responsible for all Top of funnel activities.Establish new user acquisition channels and own the entire booking funnel end-to-end Execution of GTM strategy and then track performance metricsCarry out RCA and develop recommendations & action plans accordinglyExperience in advanced product | project management across stakeholder networks both partner-facing and internally.

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  Cvent

  Sept 2022 - now

  1. Managing the Client Services Team: Responsible for leading and managing a team of Client services professionals. This includes hiring, training, coaching, and evaluating team members.2. Developing and Implementing Support Processes: creating and maintaining standard operating procedures, workflows, and guidelines for handling customer inquiries and issues. 3. Monitoring Performance Metrics: Track and analyze KPIs to measure the team's performance - response times, customer satisfaction scores, and resolution rate4. Internal Stakeholder Collaboration : collaborate with sales, marketing, product & tech, to ensure a seamless customer experience by analyzing customer feedback, identify trends, areas for improvement, and customer satisfaction levels5. Working on Client escalations and conducting RCAs6. Ensuring Customer Satisfaction: customer interactions, resolving escalated issues, and implementing strategies to improve customer experience. Show less

  • Client Services - Event Support

    Jan 2024 - now

  • Client Services - Professional Services

    Sept 2022 - Dec 2023
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  Cvent

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  Client Services - Support