Deep Enrich
Erin Donovan
254 followers
Cincinnati, Ohio, United States
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About me
Metropolitan Sewer District of Greater Cincinnati Sewer Backup Response Group
Education
Northern Kentucky University
2016 - 2018Master of Public Administration (M.P.A.) Municipal Governance Masters Degree
University of Cincinnati
2014 - 2016Bachelor of Arts - BA Political Science and Government Bachelors Degree
Experience
City of Cincinnati
Jan 1996 - May 2021Provides assistance to the Contact Center Manager and oversees a team of Supervisors while participating in project teams to achieve GCWW's strategic business plan. Responsible for supervising activities within the Greater Cincinnati Water Works Contact Center. responsible for daily floor operations for a busy Emergency Call center. I develop schedules, prepare reports, monitor performance, and develop standard operating procedures. I am responsible for monitoring a shift of 18 -20 employees daily and ensuring proper service is provided. Strengths are attention to detail, multi tasking, and the ability to quickly master new tasks
Senior Administrative Specialist/Contact Center Assistant Manager
Nov 2016 - May 2021Contact Center Supervisor
Jan 2014 - May 2021Emergency Services Dispatch Supervisor
Mar 1996 - Dec 2013Police Dispatcher
Jan 1996 - Jan 2012
Rodan + Fields
Sept 2017 - nowConsultant
Greater Cincinnati Water Works
Jan 2019 - May 2021Senior Administrative Specialist/Strategy & Performance
Cincinnati Health Department
May 2021 - Jun 2023Central Scheduling ManagerMetropolitan Sewer District
Jun 2023 - nowSenior Administrative Specialist
Pet Partners
Aug 2023 - nowVolunteerMy Irish Doodle, Madigan, & I volunteer as a pet therapy team in the tri-state area.
Licenses & Certifications
- View certificate
Leadership in the Public Sector
Northern Kentucky UniversityDec 2018
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