Alize Groenewald

Experience

• 

  Absa Group

  Jan 1999 - Oct 2002

  Teller / Call Centre Agent
• 

  Deloitte South Africa

  Nov 2002 - Dec 2012

  • Prepared reports for clients on key performance indicators.• Facilitated monthly progress meetings with clients.• Facilitated user requirement sessions.• Documenting requirements and processes.• Facilitated user testing sessions.• Facilitated training and workshop sessions with system users.• Prepared training manuals and documentation.

  • Manager

    Oct 2009 - Dec 2012

  • Consultant / Senior Consultant

    Nov 2004 - Sept 2009

  • Client Support / Trainer

    Nov 2002 - Oct 2004
• 

  Europ Assistance

  Jan 2013 - Jun 2013

  Business Manager

  • Assisted the different call centres with identifying improvement areas and documented the requirements to improve the identified areas.• Documenting the requirements and processes for development.

• 

  Deloitte South Africa

  Jul 2013 - Apr 2018

  Manager

  • In addition to the duties and responsibilities mentioned above, I was seconded to Puma Energy (Trafigura).• At Puma Energy I was overseeing the planning, design, development, and implementation of new system changes to support Puma Energy’s core organisational functions and business processes.• Facilitate sessions, gathering business requirements from clients• Documenting business requirements, specifications, test plans and use cases.• Communicate requirements to developers• Internal testing• Facilitate User Acceptance Testing with users• Create test plans, test cases for testing Show less

• 

  SoluGrowth Pty Ltd

  May 2018 - now

  • Determining the requirements of business to implement a fully customised management information system.• Documenting business requirements, specifications, test plans and cases.• Facilitating daily stand up meetings with the team.• Provide input and information for proposals.• Documenting proof of concept requirements for new solutions.• Involved in a project to automate a legislative process for clients to assist them saving time and costs.• Conducting Process and system walkthroughs sessions to understand current processes. • Documenting and reviewing As-Is processes • Analyse As-Is Policies and Procedures• Analyse Standard Operating Procedures (SOPs)• Document Gaps and Recommendations based on understanding of As-Is processes. Show less • Worked with a team of consultants to ensure that service level agreements and contractual obligations with the clients are met.• Advised clients on applicable legislative requirements when new solutions were specified, or when enhancements were made to current solutions.• Assisted the clients to be prepared and audit ready.• Prepared reports for the client to enable them to make strategic decisions for their organisation.• Facilitate sessions, gathering business requirements from clients• Documenting business requirements, specifications, test plans and use cases.• Communicate requirements to developers• Internal testing• Facilitate User Acceptance Testing with users• Proposal writing• Preparing Training Manuals Show less

  • Manager and Business Analyst

    Jul 2019 - now

  • Manager and Business Analyst

    May 2018 - Jul 2019