Dinesh Kumar

Dinesh Kumar

Technical Support Engineer

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location of Dinesh KumarNew Delhi, Delhi, India

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  • Timeline

  • About me

    IT Executive | Active directory | Office 365 Administrator | Server Support

  • Education

    • B.A. V.B.S.P. UNIVERSITY JAUNPUR UP.

      2012 - 2014
      Bachelor's degree B
    • UP board Allahabad 2009

      2008 - 2009
      Science Second Division
    • UP board Allahabad

      2006 - 2007
      Secience Secience B
  • Experience

    • APLCOMPUTERS

      Feb 2019 - Sept 2019
      Technical Support Engineer
    • Hero FinCorp.

      Sept 2019 - Jan 2020
      Support Engineer

      working as technical support engineer with different-different client sites,Roles & Responsibilities - : installing windows XP /7/8/10, installation and uninstallation all kinds of software program and computer peripherals devicesCreating LAN , managing cctv camera , users data back up ,configuring and managing local printer as well as network printer troubleshooting all types of hardware and software problems ,configuration and troubleshooting Microsoft outlook.

    • VFS Global

      Aug 2020 - May 2022
      Desktop Support Engineer

      I managed user end support for laptops, desktops, and network printers for 1200 users at VFS Global in Delhi, India. Through my efforts, I achieved a 98% user satisfaction rate and developed strong troubleshooting skills and expertise in software installation.• Installed software and configured laptops to ensure smooth operation.• Achieved a 98% user satisfaction rate through prompt and effective technical support.

    • Trilegal

      May 2022 - now
      IT Executive

      • Managed Active Directory, Office 365, EPBX, and MAC OS systems for Trilegal in India.• Conducted server maintenance, including patching, upgrading, and overall system maintenance.• Implemented security protocols to ensure data protection and system integrity.• Collaborated with cross-functional teams to optimize system performance and user experience.

  • Licenses & Certifications

    • Azure Administrator

      Croma Campus Placement
      Nov 2021
    • Office 365 Administrator

      Udemy
      May 2024
    • Hardware & Networking

      A-SET Training & Research Institutes - India
      Oct 2018
    • Microsoft Certified Solutions Associate (MCSA)

      TGM INFOTECH
      Sept 2024