Dinesh Kumar

Experience

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  APLCOMPUTERS

  Feb 2019 - Sept 2019

  Technical Support Engineer
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  Hero FinCorp.

  Sept 2019 - Jan 2020

  Support Engineer

  working as technical support engineer with different-different client sites,Roles & Responsibilities - : installing windows XP /7/8/10, installation and uninstallation all kinds of software program and computer peripherals devicesCreating LAN , managing cctv camera , users data back up ,configuring and managing local printer as well as network printer troubleshooting all types of hardware and software problems ,configuration and troubleshooting Microsoft outlook.

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  VFS Global

  Aug 2020 - May 2022

  Desktop Support Engineer

  I managed user end support for laptops, desktops, and network printers for 1200 users at VFS Global in Delhi, India. Through my efforts, I achieved a 98% user satisfaction rate and developed strong troubleshooting skills and expertise in software installation.• Installed software and configured laptops to ensure smooth operation.• Achieved a 98% user satisfaction rate through prompt and effective technical support.

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  Trilegal

  May 2022 - now

  IT Executive

  • Managed Active Directory, Office 365, EPBX, and MAC OS systems for Trilegal in India.• Conducted server maintenance, including patching, upgrading, and overall system maintenance.• Implemented security protocols to ensure data protection and system integrity.• Collaborated with cross-functional teams to optimize system performance and user experience.