Samara Islam

Experience

• 

  The Home Depot

  Jun 2021 - May 2024

  Customer Service Representative

  • Reported exceeded sales revenue of $68,099 in July 2021• Cultivated strong consumer relationships raising customer satisfaction from 75% to 98%• Mitigated a $2,500 risk due to gift card fraud by declining the sale and reporting to asset protection• Attenuated shrinkage risk of over 50 products by declining the returns of the items• Completed 5 credit card applications by explaining interest rates and benefits to customers

• 

  B3- Bricks Bots & Beakers Franchise

  Oct 2022 - Mar 2023

  Teaching Assistant

  • Implemented new teaching methods increasing customer satisfaction by 15%• Assisted customers with financial planning to cover the $275 cost and registration fees• Utilized social media and outreach to elementary schools to add new students increasing company profits by 35%• Designed Microsoft Excel log-in lists to decrease sign-in time by 80%• Organized and coordinated the execution of lesson plans to improve student performance by 40%

• 

  Weaver

  Jun 2024 - now

  Risk Advisory Services Intern
• 

  Chubb

  Jun 2024 - now

  Major Accounts Intern