Mary Mikhael

Experience

• 

  Dolphin Energy

  Dec 2006 - Aug 2014

  Administrative Assistant

  • Maintained workflow by preparing and managing correspondence, reports, agendas, minutes of meetings, schedules and appointments• Formatted corporate annual business plan and prepared weekly progress report• Organized meeting schedules and liaised with all attendees, both internal and external, to provide them with necessary related details and prepared any required information or documentation for the meetings• Arranged the weekly tender committee meetings ensuring that all the working papers are completed in time and Maintaining a comprehensive Filing System for easy access• Provided administrative assistance ensuring proper and timely maintenance of records• Arranged detailed travel plans; itineraries, reservations and necessary arrangements for local and international travels and meetings• Coordinated orientations and set-up for new hire employees within the department• Arranged for courier and mailings• Ensured all correspondences, communications and documents are maintained and uploaded in a timely manner using a special filing software system ‘EZDelcom’• Conducted all work activities in a safe and environmentally responsible manner at all times by not taking on any task(s) that are perceived as unsafe Show less

• 

  Air Canada

  Dec 2014 - Jan 2015

  Customer Sales and Service Agent

  • Achieved company’s check-in KPIs through directing passengers to their designated areas of travel, improving wait times and overall customer satisfaction• Ensured accurate and prompt response to customer inquiries in order to prevent bottlenecks in check-ins especially during high seasons• Supported customers with assistance at Self Service Kiosks to facilitate their check-in procedures according to Air Canada’s standards

• 

  Xerox

  Apr 2016 - Apr 2020

  • Responsible for order backlog management, analysis and install outlook calculations to maximize profits for all Xerox Printers in the Central Region• Develop action plans to ensure install revenues are maximized• Promoted to team lead and responsible to coach, mentor and motivate a high performing team of 5 supply chain professionals ensuring all are well trained and capable of performing the assigned duties• Support projects through execution, implementation and closure phases• Achieve quarterly inventory targets by enabling asset optimization, reducing inventory levels and increasing cash flow• Partner with owning delivery analysts, sales, controllers, and business development managers to meet delivery targets, customers’ expectations and drive sales• Remove obstacles and enable workaround solutions for all high value installs, mitigating over $1M of risk in lost sales• Engaged in the hiring process to select the candidates that best suit our business requirements• Seek out new opportunities and challenges to support Continuous Improvement of processes and work-flow Show less • Responsible for the facilitation, coordination and administration of customer orders from order input through the financial install• Maintain target levels of inventory while satisfying customers’ requirements• Co-ordinate equipment deliveries including problem resolution and escalating issues through the appropriate channels for timely resolution• Daily interface with external customers, sales, analysts, administration and others in the Customer Delivery value stream to ensure the level of service targets are being met/exceeded• Act as a Delivery Champion for specific sales teams - responsiveness and a keen sense of urgency enabling smooth delivery experiences for the end customers Show less

  • Senior Analyst

    Nov 2018 - Apr 2020

  • Fulfillment Analyst

    Apr 2016 - Nov 2018