Veronica Duhita

Experience

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  PT PLN (Persero)

  Sept 2022 - Jan 2022

  Customer Service Administration

  • Streamlined document handling process by folders; efficiently handled, sorted, and filed 300+ customer documents, reducing retrieval time by 40%.• Orchestrated detailed financial reports and restitution for monthly audits, meticulously entering data into the system and generating accurate customer invoices to ensure timely payments.• Successfully input and complete 1000+ customer records in the company’s data bank.

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  Eggs Cafe and Bistro

  Jan 2023 - now

  Barista

  • Arrange a seamless customer service experience by expertly presenting menu offerings, providing tailored recommendations, and efficiently managing sales transactions to enhance customer satisfaction scores by 30% and increase average sales by Rp50.000 per shift.• Prepare and serve customized beverages to 20+ customers daily, ensuring accurate order fulfillment and maintaining optimal inventory levels through daily material stock checks and replenishment procedures.• Maintain the cleanliness of work areas, including coffee machines, barista tools, and serving areas. Lihat lebih sedikit