Tarun Sharma

Experience

• 

  Videocon Telecommunications Ltd

  Jun 2009 - Dec 2009

  Intelligent Networks Planning Engineer (Trainee)

  1). Creation of new plans & tariffs according to customer needs and deploy them in the production Environment.2). Operation & Maintenance of Charging System to maintain maximum availability of the system.3). Implementing, testing &validation of new Value Added Services (VAS).4). Maintain Routing, charging in prepaid system & CDR verifications.5). Supervise the vendor in case of new integrations and taking care of their logistic requirements.6). Resolution of Subscriber Complaints and root cause analysis. Show less

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  华为

  Jun 2010 - Dec 2011

  Software Engineer

  Area of working expertise in the Huawei Enterprise IN and OCS (Online charging System) nodes VPN (Virtual Private Network)NTS (Number Translation Service - TollFree)VCC (Virtual Calling Card)CBP (Convergent Billing Point) SCP (Services Control Point)SMP (Services Management Point)BMP (Business Management Point)USAU (Universal Signaling and Access Unit)GFEP (General Front End Processor)URP/UAP/IPCC (Universal Resource Point, IP Call Center) for Airtel U.K. Voucher Management Point and Nodes including complex IN structure.Worked as Solution Integrator and part of migration project :Migrated NSN -> Huawei for Enterprise IN PAN India.Migrated Ericsson -> Huawei Online charging System.Complete testing followed by dry run , Acceptance and "Go Live" for one of the critical project of its own kind for Huawei Technologies. Show less

• 

  Ericsson

  Dec 2011 - now

  ensuring the correct and proper delivery of customer support services to our customers. Responsible for the financial and commercial performance of delivered customer support services. Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. Leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.Working closely with and securing customer contract fulfillment , Collaboration and maintaining Customer relationships. Show less Worked as Customer Technical Manager : North Middle East Network Services Business Unit.The CTM is part of CNS team supporting the customer and deliver support services according to thecontracted Services Level Agreements by means of established processes..With detailed customer networks knowledge and knowledge of the customer strategies the CNS identifies business leads and promotes Ericsson products and services to secure add on sales. The CNS/CTM enables efficient service delivery of contracted customer support services by owning/driving the customer service requests within the Ericsson Organization.The CNS usually takes active part and lead the Emergency Handling technical/process wise.The scope of work covers BSS solution including broad range of components such as Charging, Billing, Customer Care, Provisioning, Mediation, Point of Sales, Trouble Ticketing, Reporting, Roaming, Interconnect, Business Partner Management, Bill Presentment, Dunning, Resource Administration, Service Enablers etc Show less Global Tier2 and Tier1 Emergency and CSR Handling for Charging System and Multi-Mediation.The role expands the Customer Support problem resolution capabilities by providing more technical depth and breadth for Solution Support..The Support Engineer works together with the Local Support Engineer to provide solutions to problems that have been reported by customers according to established processes. The Support Engineer having detailed product/domain, and/or solutions knowledge and knowledge of technology evolution of product/domain supports globally for all customers and is the only interface towards Design Unit , if DU involvement is needed.The Support Engineer works closely with DU for testing/Node Improvement Plans and is responsible to identify improvements in processes, tools and products .In case additional services are contracted with the customer the Engineer will also handle e.g. Pre-Emptive Support and Software Update handling.By means of driving and supervise remote access solution handling, Support Engineers on Job stage 5 and 6 throughout the support organization get additional responsibilities as a part of domain expert handling various critical projects and deliver according to defined process. Show less Area of working expertise in Ericsson Charging System NodesGlobal Emergency Handling for SDP/AIR/Voucher Server (VS)/VXML-IVR (Interactive Voice Response) , MINSAT (Mobile Intelligent Network Service administration Tool) and AIR (Account Information and Refill)Global CSR Handling for SDP , AIR ,Voucher Server (VS), Account Information and Refill (AIR), Interactive Voice Response (IVR) , Mobile Intelligent Network Service administration Tool (MINSAT) of HOT-FTS, HOT, HIGH, MEDIUM priority.Worked with Design Unit for Intermediate Correction Package (ICP), Emergency Packages (EP), Correction Package (CP) , Feature testing released for Nodes Voucher Server (VS), Account Information and Refill (AIR) as well as Interactive Voice Response (VXML-IVR).System Upgrades for Intermediate Correction Package (ICP), Emergency Packages (EP) and Correction Package (CP) of IN Nodes (includes SDP, VS, VXML-IVR, AF, AIR, MINSAT etc). Show less

  • Service Delivery Manager

    May 2017 - now

  • Customer Technical Manager (CTM/CNS) - North Middle East

    Nov 2015 - May 2017

  • Senior Engineer - Global Support Center (GSC-India)

    May 2013 - Dec 2015

  • Tier2 Engineer - SW Delivery (GSDC India)

    Dec 2011 - May 2013