Deep Enrich
Joseph Smith
ITS
342 followers
Shelby County, Tennessee, United States
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About me
IT Support Engineer at Methodist Le Bonheur Healthcare
Education
Bethel College (TN)
2005 - 2008Bachelor of Business Administration (B.B.A.) Organizational Management
Experience
Shelby County Schools
Jul 2008 - Apr 2015ITS
Methodist Le Bonheur Healthcare
Apr 2015 - nowInformation Technology Support EngineerDeployment and support to end users, computer hardware and software, and applications in a clinical and business environment.Recommend install, configures, and maintains surgery tracking boards and other critical business devices.Install, upgrade, order, and support end-user hardware (desktops, laptops, tablets and iPads.Administer, modify permissions/access, enable and disable, reset passwords, user account, and groups in Active Directory.Evaluates vendor-supplied software by testing software compatibility with existing hardware and programs. Research data via System Center configuration Manager (SCCM) Admin console and generate reports.Troubleshoot Network services i.e.... LAN, WAN, DNS, DHCP and Citrix Receiver and Workspace applications/server issues.Completed Projects Supervised Team Lead for Service Now upgrade. Installed Imprivata badge software for mobile workstations. Print server upgrade project. Upgraded RPAC and PACS workstation for Radiology. Show less
Licenses & Certifications
- View certificate
Six Sigma: Team Basics, Roles, and Responsibilities
SkillsoftJul 2022
- View certificate
Six Sigma and Lean: Foundations and Principles
SkillsoftJun 2022
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