James McDonald, M.Ed. LMHC

Experience

• 

  Family Continuity

  Jan 2007 - Jan 2012

  Contracts Manager/Clinician

  Oversaw the agency’s day- to-day third-party billing and receipts. Provided supervision, training and quality assurance to a diverse staff that perform case management and clinical services to children, adults and their families. Developed workflows and managed resources used to improve day-to-day operations, including the implementation of an electronic health record. Maintained insurance and state contracts. Provided individual, couples and family therapy.

• 

  Leidos Health

  Jun 2012 - Jan 2014

  Senior Epic Consultant

  Certified consultant in EpicCare Ambulatory. Able to work with all levels of staff within a clinic in order to analyze, build, optimize and train various ambulatory clinics. Clinics include; Family/Internal Medicine, Hepatology, OBGYN, Oncology and Transplants (Heart, Kidney, Liver, Lung). Assist clinics in developing and modifying workflows with clinic leadership. In addition, to Ambulatory have provide support to Cadence and Phoenix.

• 

  Mass General Brigham

  Jan 2014 - Aug 2024

  Oversaw all Epic-related enhancements and large projects including analysis, development, maintenance and tracking for Outpatient Infusion, Oncology and Organ Transplant specialties. Managed and facilitated meetings with all levels of clinical, revenue and IT staff and leadership to build consensus to enhance the overall use of the electronic medical record. Met regularly with hospital leadership to review and plan upcoming build improvements and new issues. Worked closely with the application teams to ensure deliverables are completed to specifications. Liaison between clinical teams and MGB Revenue Operations for Denials Prevention and Medication Prior Authorization Governance. Show less

  • Director of Product Management - Data and Analytics

    Jun 2022 - Aug 2024

  • Product Manager

    Aug 2021 - Jun 2022

  • Portfolio Manager

    Sept 2016 - Aug 2021

  • Senior Application Coordinator - Beacon

    Jan 2014 - Sept 2016