Adam Teszeri

Adam Teszeri

Process Associate

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location of Adam TeszeriHungary

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  • Timeline

  • About me

    Director @ Kyndryl | Global Engagement Risk Management

  • Education

    • KLG

      -
    • Eötvös Loránd University

      1995 - 2002
  • Experience

    • GE

      Sept 2002 - Aug 2004
      Process Associate

      Fleet Services Contract Management

    • Transcom

      Aug 2004 - Jul 2005
      Team Leader

      Responsible for several projects:outbound sales phone campaignSetting up a team of 35 members responsible for E-Bay customer services activities in 6 languages

    • Sykes

      Jul 2005 - Jan 2007
      IT Service Desk Mentor

      Unisys Mentor – Unisys Internal Service Desk, CRC, UnileverCustomer satisfaction / complaint handling, Coaching, Training of agents, Performance monitoring, Reporting to clients, Maintaining quality,Attendance tracking and shift scheduling (7x24)

    • Getronics

      Feb 2007 - Aug 2008
      Team Leader

      Team Leader – Honeywell, Barclaysoperational lead responsible for 1 team

    • Unisys

      Aug 2008 - Sept 2010
      Supervisor

      Supervisor – ST Microelectronics EMEA and NA, Fincantieri, OOH SD, Unilever NAResponsible for desk operations: maintaining SLA’s, agent performance, resource management, quality assurance, time keeping, desk performance, coaching team leads

    • IBM

      Sept 2010 - Nov 2021

      The role encompasses the critical mission of defining and executing risk management strategies, programs and projects to enable services delivery excellence for all Customer Contracts.Core responsibilities:- Drive effective execution of Risk Management in the Engagement Cycle of deals- Deploy and maintain a global management system- Develop strategies that deploy common tools, best practices, processes; globally- Measure, set triggers and takes actions that prevent or correct issues (Resulting in fewer troubled accounts and higher customer satisfaction) Show less

      • Global Leader, Engagement Risk Management

        May 2021 - Nov 2021
      • Metrics, Analytics, Projects, Transformation and Education Leader

        Nov 2019 - May 2021
      • Client Innovation Center CE, Security, Regulatory & Risk Management Leader

        Feb 2014 - Nov 2019
      • Department Manager

        Sept 2010 - Jan 2014
    • Kyndryl

      Nov 2021 - now

      As experienced people manager I am taking part in developing and assessing high-potential internal manager candidates. Entry and exit level interviews, mentoring, career consulting on voluntary basis in Kyndryl Hungary.

      • Director, Engagement Risk Management

        May 2021 - now
      • Leadership Development Program & Talent Management Professional

        Jan 2015 - now
      • Director, Global Engagement Risk Management

        Nov 2021 - Apr 2023
  • Licenses & Certifications