Adam Teszeri

Experience

• 

  GE

  Sept 2002 - Aug 2004

  Process Associate

  Fleet Services Contract Management

• 

  Transcom

  Aug 2004 - Jul 2005

  Team Leader

  Responsible for several projects:outbound sales phone campaignSetting up a team of 35 members responsible for E-Bay customer services activities in 6 languages

• 

  Sykes

  Jul 2005 - Jan 2007

  IT Service Desk Mentor

  Unisys Mentor – Unisys Internal Service Desk, CRC, UnileverCustomer satisfaction / complaint handling, Coaching, Training of agents, Performance monitoring, Reporting to clients, Maintaining quality,Attendance tracking and shift scheduling (7x24)

• 

  Getronics

  Feb 2007 - Aug 2008

  Team Leader

  Team Leader – Honeywell, Barclaysoperational lead responsible for 1 team

• 

  Unisys

  Aug 2008 - Sept 2010

  Supervisor

  Supervisor – ST Microelectronics EMEA and NA, Fincantieri, OOH SD, Unilever NAResponsible for desk operations: maintaining SLA’s, agent performance, resource management, quality assurance, time keeping, desk performance, coaching team leads

• 

  IBM

  Sept 2010 - Nov 2021

  The role encompasses the critical mission of defining and executing risk management strategies, programs and projects to enable services delivery excellence for all Customer Contracts.Core responsibilities:- Drive effective execution of Risk Management in the Engagement Cycle of deals- Deploy and maintain a global management system- Develop strategies that deploy common tools, best practices, processes; globally- Measure, set triggers and takes actions that prevent or correct issues (Resulting in fewer troubled accounts and higher customer satisfaction) Show less

  • Global Leader, Engagement Risk Management

    May 2021 - Nov 2021

  • Metrics, Analytics, Projects, Transformation and Education Leader

    Nov 2019 - May 2021

  • Client Innovation Center CE, Security, Regulatory & Risk Management Leader

    Feb 2014 - Nov 2019

  • Department Manager

    Sept 2010 - Jan 2014
• 

  Kyndryl

  Nov 2021 - now

  As experienced people manager I am taking part in developing and assessing high-potential internal manager candidates. Entry and exit level interviews, mentoring, career consulting on voluntary basis in Kyndryl Hungary.

  • Director, Engagement Risk Management

    May 2021 - now

  • Leadership Development Program & Talent Management Professional

    Jan 2015 - now

  • Director, Global Engagement Risk Management

    Nov 2021 - Apr 2023