Raymond Massia

Experience

• 

  Godiva Chocolatier

  May 2015 - Nov 2016

  Store Manager

  Managed the operations of a luxury brand store, ensuring a premium customer experience through service and presentation.Surpassed sales targets by driving promotional sales and pushing high-margin product lines.Cultivated strong customer relationships by offering personalized service and handling inquiries professionally.Ensured operational compliance, including inventory management, financial reporting, and health and safety standards.Coordinated exclusive in-store events, increasing customer engagement and enhancing brand visibility. Show less

• 

  SQUISH CANDY

  Nov 2016 - Apr 2018

  Shop Manager

  Managed daily store operations, including staff recruitment, training, and performance management.Increased sales through successful in-store promotions and targeted events that drew in more customers.Fostered lasting relationships with customers, resulting in improved customer loyalty and repeat business.Trained staff on product knowledge, ensuring they could deliver exceptional customer service and increase sales.Streamlined store operations, improving stockroom organization and ensuring compliance with company standards. Show less

• 

  Fairweather

  Jul 2018 - Jun 2019

  Store Manager

  Led a team of sales associates, achieving sales targets through effective leadership and coaching.Increased store sales by implementing promotional strategies and ensuring a customer-focused environment.Managed inventory and stock levels, reducing discrepancies by introducing new tracking systems.Delivered exceptional customer service, leading to a significant increase in customer retention and satisfaction.Developed and maintained eye-catching visual merchandising displays, enhancing product visibility and boosting sales. Show less

• 

  Kiehl's Since 1851

  May 2019 - Jun 2022

  Assistant Manager

  Supported daily operations, including inventory management and staff scheduling, ensuring smooth store functionality.Assisted in achieving consistent 12% year-over-year sales growth by driving customer engagement and improving product knowledge.Trained and led a team of sales associates, resulting in a 15% increase in average transaction value.Managed stock levels and coordinated with suppliers, improving product availability and turnover rates.

• 

  Benefit Cosmetics

  Jun 2019 - now

  Visual Merchandiser

  Oversaw visual merchandising across multiple locations, ensuring brand consistency and aesthetic appeal, leading to a 15% increase in in-store engagement.Designed creative merchandising displays aligned with seasonal trends, boosting product visibility and driving customer conversions.Trained in-store teams on presentation standards, resulting in a 20% improvement in compliance with brand guidelines.

• 

  Marketing Blendz

  Jun 2022 - now

  Coordinated cross-functional teams to ensure timely and efficient completion of marketing projects, consistently meeting deadlines and client expectations.Developed comprehensive project timelines and deliverables, ensuring alignment with client goals and objectives.Utilized project management tools to streamline workflows, improving team productivity by 20%.Regularly facilitated team meetings to provide updates, address challenges, and mitigate potential risks. Boosted social media engagement by 30% through strategic content development and targeted advertising.Improved ad performance by 25% through ongoing monitoring, optimization, and analysis.Collaborated with content creators to design high-impact posts that resonated with clients' target audiences.Managed advertising budgets effectively, ensuring maximum reach and ad performance. Collaborated with clients to define website goals, aesthetics, and user experience requirements, ensuring alignment with their brand vision.Designed and developed responsive websites, enhancing user experience across all devices.Integrated SEO best practices and on-page optimization techniques, resulting in a 25% increase in organic search traffic.Coordinated with developers and content creators to ensure seamless website launches. Enhanced client retention by 20% through tailored account strategies, building strong, lasting relationships.Delivered a 15% increase in client revenue by identifying and capitalizing on cross-sell and upsell opportunities.Provided strategic insights and data-driven recommendations that led to continuous performance improvement across client campaigns.Conducted presentations and regular client reviews, showcasing campaign success and highlighting growth opportunities.

  • Project Manager

    Jan 2024 - now

  • Social Media Manager

    Jan 2023 - now

  • Website Designer

    Jan 2023 - now

  • Account Manager

    Jun 2022 - now