Harish K Chandran / MBA / PRINCE2®(F) / ITIL®

Experience

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  Cognizant

  Oct 2008 - Aug 2011

   Managing and troubleshooting various customers across US mainly on WAN technologies. Providing complete end – to – end support where in I was into L1. Troubleshooting and resolving basic EIGRP. Remote management of client IT network infrastructure with no dedicated FE. Configuring Access-lists, and Network Address Translations (NAT/PAT). Configuring various wan technologies like Frame-Relay, ATM, ISDN, Point-to-Point and PPP Multilink. Liaising with Service Providers and perform troubleshooting of T1/T3 physical issues using various test patterns. Configuring and troubleshooting ATM and Frame Relay devices like Visual CSU/DSU, HSSI Probes, DS3 Kentrox, Paradyne Zhone and GDC Xedge to support ATT Customer’s. Working with International Service providers like ATT, Sprint, Broad wing, MCI, for troubleshooting Physical network connectivity problems by providing loopback tests to isolate the faults. Worked on Cisco “OSS” and Cognizant proprietary “On-Target” tools. Show less

  • Senior Systems Executive

    Nov 2008 - Aug 2011

  • Systems Executive

    Oct 2008 - Aug 2011
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  PROLIM Solutions India

  Aug 2011 - Feb 2012

  Network Engineer

  Worked as a Network Engineer for Savvis a CenturyLink Company under BOT model. Followed by moved over as a on-role SAVVIS a CenturyLink Company employee by April 2012. CenturyLink Technologies rebranded as LUMEN Technologies.

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  Lumen Technologies

  Mar 2012 - now

  Associate Manager, managing a team of 16 Level 2 engineers. Supporting the global customers with Network and Security technologies with multi-vendor, datacenters spread across the globe.Provide end-to-end support and operations adhering to ITIL standards of Incident, Change, Request and Problem Management.Associated with Recruitment, Training, Onboarding, review, and audit the performances of all T2 engineers. Involved with ISO auditing with team documents updated on monthly basis. Show less  Leading a team of 7 T2(Level 2 Engineers) and providing complete support to Manager in the tasks of the team which includes Team member hiring, Training the Level 2 engineers newly hired. Performance, Quality review of the cases and tickets worked by Tier2 engineers. Auditing and providing detailed report of the newly joined engineers till they get set with the entire process and advising/training them with any improvements if required.  Cross training with other team mates who is interested and require network related trainings. Interacting with peers across the globe which includes US, EMEA and Asia. Interacting and working with other teams like NOC, IPM(Infrastructure Problem Management ), Client Service Partners(CSP), CME(Carrier Management escalations) Attending Quarterly and midyear meetings with customers and reporting the MOM’s.  Pre-checks or evaluating the new technology, tools or network infrastructure before it is being implemented for team members in India Financial Desk Team. Had been to US (St. Louis) SAVVIS/CenturyLink Head office for training and team rapport building. Show less  Managing and troubleshooting various stock exchange networks set up across the globe. Includes EMEA (Eastern Middle East Asia), US and Asia stock Exchanges.Stock Exchanges for “Thomson Reuters” Like:o New York Stock Exchangeo Bombay Stock Exchangeo Saudi Stock Exchange etc. Providing complete end – to – end support where in I was into Tier 2 technician. Troubleshooting and resolving basic network issues related to data feeds, network loops, Ticknet, DFC, DFH DFR servers etc. Remote management of client IT network infrastructure with dedicated Field engineers who will be involved for Equipment work orders and Dispatch work orders. Basic configuration of network devices when a new device has to be replaced or installed. Liaising with Service Providers and perform troubleshooting of T1/T3/DS3/E1s etc physical issues using various test patterns like Loop test, BERT test etc. Worked on network devices like Cisco and Juniper routers, switches, ARN (Advanced remote nodes) and BLN (Backbone link nodes), UE’s, Yuri’s etc. Working with International Service providers like ATT, Sprint, Broad wing, MCI, for troubleshooting Physical network connectivity problems by providing loopback tests to isolate the faults. Worked on SAVVIS proprietary tool called Vantive, Look up glass, Putty sessions for remote access, NavisCore etc. Main focus to meet customer expectations within the specified SLA (Service level agreement). Show less

  • Manager Information Systems

    Apr 2022 - now

  • Associate MGR Information Systems II - Network & Security

    Apr 2021 - Apr 2022

  • Associate Lead - Network Engineer

    Mar 2014 - Apr 2021

  • Network Engineer - Tier 2

    Mar 2012 - Mar 2014