Morgan Chang

Experience

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  TOM.com

  Oct 2008 - Nov 2008

  Intern

  Handled translation assignments and organization of the press conference for the partnership between TOM.com and NBA China and the NBA China Games

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  Kingsoft

  Nov 2008 - Dec 2008

  Intern

  Assisted with games development critical review of available games and wrote reports with ideas for expansion into Hong Kong

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  Youchange Foundation

  Mar 2009 - Apr 2009

  Intern

  Handled translation assignments, website development and the coordination between entrepreneurs and You Change after the Sichuan earthquake

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  IMG

  May 2009 - Aug 2009

  Intern

  Beijing - Worked on the CCTV-5 and IMG Sports Joint Venture. Handled translation assignments and projects such as the 2010 Race to Unite (classic car endurance rally from Rotterdam to Shanghai), and “NFL Blitz” (NFL-based reality television show)

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  Starbridge Media Group

  May 2010 - Aug 2010

  Intern

  Handled translation assignments.

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  Zaarly, Inc

  May 2011 - Mar 2013

  Georgetown University VP

  Helped scale and market Zaarly to early adopters and trendsetters in the DC metropolitan area, implemented strategies for digital marketing and brand awareness, and coordinated events on campus.

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  BNP Paribas

  Aug 2011 - Sept 2011

  Investment Banking Summer Analyst

  Handled translation assignments, and created company and industry reports.

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  NextGame

  Mar 2012 - Mar 2013

  Intern

  Writer of blog posts and op-eds, helping with brand development and marketing.

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  Accenture

  Jun 2012 - Jul 2012

  Summer Analyst

  Bancassurance research for an upcoming project.Worked with the client to produce new processes and target operating models to help facilitate change.

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  Accenture

  Jul 2013 - Oct 2014

  Strategy Analyst

  • Worked with various client teams and the client CTO as a member of the APAC Roadshow Team to create and launch the firm’s new global executive roadshow presentation which demonstrated completed Salesforce implementations and upcoming iterations by Accenture• Led the on-boarding and de-briefing for Accenture onshore and offshore teams, with over 70 staff on the project• Facilitated communication processes between Accenture and client executives, leading to 100% on-time reporting• Steered the multichannel offshore Accenture support team of 30 to resolve an average of 3,000 customer support tickets each month as the project expert in Salesforce, and implemented new support processes leading to reduced ticket times• Facilitated collaboration efforts between client Global Sales teams, and Accenture and client support teams to resolve 100% of customer support tickets encountered• Conducted weekly WebEx training sessions with and between Global Sales teams and Accenture offshore teams• Created a new process for weekly WebEx meetings between client and Accenture teams to identify and resolve issues with the client Salesforce platform with greater efficiency• Created and updated all documents and videos of Salesforce training materials for the global client database• Created and executed test scripts for teams of 10 for multiple implementations to the client Salesforce platform• Client lead for over 40 scheduled Salesforce training sessions for client global teams post-implementation of a major Salesforce platform upgrade Show less

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  Legends Sock Company

  Jul 2014 - Apr 2015

  Director of APAC Operations

  • Launched the Los Angeles-based apparel brand in Hong Kong and secured over $35,000 of revenue in six months.• Initiated a partnership with W Hotels in Hong Kong showcasing local artists, utilizing socks as canvases.

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  IHM

  Mar 2015 - Dec 2015

  Line Cook - Stone Nullah Tavern
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  Bread & Beast

  Dec 2015 - Mar 2016

  Line Cook
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  Lean by Design

  Mar 2016 - Jun 2016

  Head Chef

  • Led a team of 4, responsible for the creation of menus, food production and quality, suppliers and inventory, and sales.• Grew the business from 17 to 73 clients in three months.

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  Pinnacle Eat

  Sept 2016 - Nov 2020

  Head Chef & Co-Founder

  Pinnacle eAt is a subscription-based meal delivery service focused on educating people on food quality and nutrition while providing a holistic approach to health with strength and conditioning at Pinnacle Performance gyms.• Launched Pinnacle eAt and was responsible for all aspects of day-to-day management including the creation and execution of recipes, inventory management, meal logistics, client and supplier relationships, accounting, and sales and marketing• Expanded the business to a team of seven and over 100 active individual clients and two corporate clients within 15 months with no external investment, while achieving month-on-month client retention rate of over 85%• Rated the best meal delivery service by Sassy Hong Kong (a popular online guide with over 1 million page views per month) over 7 of the top competitors• Initiated nutritional workshop series, resulting in 25% more clients for Pinnacle eAt and 10% for the gyms• Utilized feedback to tailor membership offerings which resulted in a 30% increased rate of retention for the gyms• Created new SEO initiatives and streamlined existing settings, which reduced marketing expenditure by over 50% while increasing engagement by over 75% across business lines Show less

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  Pinnacle Performance BLACK

  Sept 2017 - Sept 2018

  Marketing Manager
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  Freshly

  Mar 2019 - Apr 2019

  External Consultant – Product Development Manager, Menu Line Extension

  • Managed and led a cross-functional internal team of more than 10 to develop and launch the firm’s new product line to target new customers, utilizing a recently-acquired facility with a capacity of over 15,000 meals per day• Directed meal development and procurement across teams, from tabletop design and marketing sign-offs through to go-to-market for over 10 SKUs for both new and existing menu lines

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  Cloud 9 Hospitality Group LLC

  Sept 2019 - now

  Consulting Chef