Shanya Evans

Experience

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  Digicel Group

  Jan 2011 - Aug 2013

  Efficiently operated simultaneously between Call Centre and Credit and Collections department. Appointed to role due to performance.Managed corporate account statuses, monitored delinquent CUGs and produced monthly account reconciliation, and maintained database of debt records and modifications made on corporate accounts.Applied charges and appropriate credit treatment to major accounts through stipulated credit limits, and performed bad debt write offs. Selected within the first year to manage Digicel's Point of Sales system.Consistently awarded Employee of the Month.Provided extraordinary customer service to 10 OECS markets by analysing and solving problems, and supported campaigns, dealers, corporate consumers and flagship stores.

  • Credit and Collections Executive Assistant

    Jan 2012 - Aug 2013

  • Customer Care Agent

    Jan 2011 - Aug 2013
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  Bibo Global Opportunity

  May 2016 - Jul 2016

  English Language Tutor

  Taught English as a second language.

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  Organisation of Eastern Caribbean States

  Jul 2016 - Oct 2016

  Digital Marketing Intern

  Awarded 'Top Intern' out of a group of 15.Planned and executed social media campaigns, managing Facebook, Instagram and Twitter. Generated reports on youth perspectives on development, through Twitter chat engagement and insights.Collaborated with regional team to effect brand and content strategy and optimisation, created graphic content for digital marketing campaigns and produced editorials for OECS blog.

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  United Nations Alliance of Civilizations (UNAOC)

  Nov 2016 - Apr 2017

  Communications & Programme Intern

  Selected out of hundreds as intern reporting to Media and Migration Specialist, and Web Development and Design Specialist.Supported project management by conducting research, planning and summarizing data. Drafted panel proposals, created content and provided media visibility for international projects such as the EU-UNAOC Symposium on Hate Speech Against Migrants and Refugees in the Media - Brussels, Belgium.Published articles and press releases, and edited supporting graphics and multimedia elements, intensifying global online reach (Facebook, Twitter, Instagram, Pinterest, Google+ via Hootsuite).Provided administrative support by taking meeting minutes and sitting in on conference calls and gatherings at the UN Headquarters. Show less

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  Unique Vacations, Ltd.

  Jul 2017 - Jun 2021

  Luxury Vacation Specialist - Reservations & Sales

  Based at the Sandals Halcyon in Saint Lucia, booked and amended reservations for all Sandals and Beaches Resorts in the Caribbean Region. Emerged as one of the top employees in sales and marketing, generating over US$5 million in revenue - room reservations, flights, travel insurance and excursions. Skilled in provided a complete vacation package. Completed site visits of all properties in Barbados, Grenada, Jamaica, Saint Lucia and Turks & Caicos, and was immersed in various hotel operations.Awarded 2020 Employee of the Quarter for consistent 100% Quality Assurance.Awarded 2019 Chairman's Award for highest revenue for the TA Department (US$2 MIL +)Awarded 2018 Director's Award for second highest revenue for the TA Department (US$1.6 MIL +)Awarded Employee of the Year 2018Awarded Employee of the Quarter 2018 Show less

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  Foreign, Commonwealth and Development Office

  Jun 2022 - Sept 2023

  Office Manager and Executive Assistant

  Wearer of many hats:Corporate Services AssistantEstate Management Event ManagerHealth & Safety Coordinator - Fire Safety OfficerLine ManagerImplemented and maintained health and safety systems, scoring 81% on the Compliance and Safety Audit and securing BHC St John's as number one for H&S in the Eastern Caribbean.