Daniel Williams

Experience

• 

  Euro Car Parts Ltd.

  Mar 2016 - Oct 2016

  Warehouse Operative

  Whilst studying for my BTEC Extended Diploma in IT, I was responsible for picking orders for in-store collection or delivery to local garages.

• 

  COINS

  Sept 2017 - Jun 2023

  Responsible for provisioning and maintenance of IT Services for 400+ users across Europe, MENA, APAC and North America. Including: Hybrid Office365 Management, Microsoft Intune, Cisco Meraki, Mitel VoIP, Active Directory, Group Policy and Windows Server. Additionally, responsible for creation and maintenance of Windows reference images to be used globally by regional IT Teams to build systems more efficiently, with accompanying documentation. Introduced Privileged Access Management, Automated 3rd Party Application Patching tools and Remote Support tools to streamline local desktop administration requests and ensure device applications are routinely patched. I was part of a team that successfully introduced, implemented and maintained ISO 27001 and Cyber Essentials Plus certifications for the global business. I mentored a university student who joined the team on a placement year. Show less Whilst studying for my Level 3 Infrastructure Technician course, I provided 1st Line IT Support for COINS Staff based in Europe. In addition, I prepared and imaged new laptops to be used for new employees and to replace retired, end-of-life systems. I was responsible for user account provisioning and training for new employees and contractors, and also introduced Microsoft Intune for all corporate mobile devices. I was part of a team that successfully migrated all users from Windows 7 and Windows 8.1 to Windows 10 without disruption to operations and well in advance of their retirement dates. Show less

  • Infrastructure Consultant

    Feb 2019 - Jun 2023

  • Infrastructure Technician

    Sept 2017 - Feb 2019
• 

  Just IT

  Sept 2017 - Nov 2018

  Level 3 Infrastructure Technician
• 

  The Access Group

  Jul 2023 - now

  Technical Consultant

  Following the acquisition of COINS by The Access Group, I am responsible for the deployment of COINS ERP+ servers in Microsoft Azure. In 2023, I was joint IT lead as COINS successfully retained its ISO 27001 certification. I continue to mentor a university student who joined us on a placement year.