Karen Thompson

Karen Thompson

PC Coordinator

Followers of Karen Thompson54 followers
location of Karen ThompsonGreater Tampa Bay Area

Connect with Karen Thompson to Send Message

Connect

Connect with Karen Thompson to Send Message

Connect
  • Timeline

  • About me

    IT Technical Lead - A Strong Reputation of Expertise In Technology Operations Management That Drives Optimal Workflow

  • Education

    • University of Tampa - John H. Sykes College of Business

      -
      Bachelor of Science - BS Management Information Systems
    • University of Tampa - John H. Sykes College of Business

      1999 - 2006
      Management Information Systems Computer Science Bachelor of Science

      Activities and Societies: Web Programming, COBOL, Visual Basic, Database Design & Administration, Data Communication & Networking, Operations Management, Information Technology, Principles of Management, Systems Analysis & Design, Financial Management, Managerial Statistics, Managerial Accounting, Software Application Microcomputers, Practical Strategic Assessment, Decision Support Systems, Graphics Design, Network Management: MCSE Guide to Microsoft Windows 2000 Server. I attended the University of Tampa evening sessions for 6.5 years to complete my Bachelor of Science, Management Information System degree while working full-time at PricewaterhouseCoopers (PwC).

  • Experience

    • Wickes Companies Inc

      Sept 1988 - Aug 1990
      PC Coordinator

      I resolved technical hardware, software, printer and peripheral problems in a HP3000 and Novell environment. I managed software and hardware inventory database. I provided telephone software support. I forecasted additional hardware and newer software license needs. I procured all technology hardware and software. I attended offsite technology training classes.

    • Deloitte & Touche

      Jan 1990 - Jan 1999
      PC Support Specialist

      I supported the Seattle office of 300 colleagues, managed 5 interns, delivered multiple computer projects and initiatives. Developed network process for data recovery, reassign assets and software migrations of new software platforms. Managed Microsoft and Boeing offsite client-based D&T staff to resolve hardware issues. Trained with Toshiba for hardware repairs and scheduled third party non-warranty repairs. Procured computer part inventory. Managed, generated and tracked local purchase orders and invoices for new computers, repairs, purchases or lease. Show less

    • PricewaterhouseCoopers LLP

      Feb 1999 - Feb 2014
      IT Customer Support - National Asset Management

      I managed 56,000 computer assets nationally via SAP system from purchase to end-of-life-cycle disposal. Generated and approved purchases in SAP Supplier Relationship Manager (SRM) $50 million spending annually refreshing outdated computer systems. Managed the SAP Asset Tracking System (ATS) and the Lotus Notes databases with file export/import, tracking, reporting, forecasting, purchasing, maintenance, updates, transactions, documentation and requirements for new system enhancements.Additional roles included being a member of the reporting team providing Crystal Reports to leadership.The Tampa and Orlando Asset Management Advocate as well as Orlando Team Area Lead.The NT Administrator Level 2 for Tampa and Sarasota locations.The Merger Coordinator for the Tampa Cluster consolidating technical functions in San Juan Puerto Rico and Orlando. Show less

    • Tata Consultancy Services

      Mar 2014 - Jun 2018
      Technical Lead

      Managed 56,000 computer assets via SAP system from purchase to end-of-life-cycle disposal. Generated and approved in the SAP Supplier Relationship Manager (SRM) system $50 million spending annually refreshing outdated computer systems. Managed SAP Asset Tracking System (ATS) and Lotus Notes databases file loads, tracking, reporting, forecasting, purchasing, maintenance, updates, transactions, documentation and requirements for new system enhancements.

  • Licenses & Certifications

    • Technology Management Certificate

      University of Washington Bothell
      Jan 1997
  • Volunteer Experience

    • Volunteer

      Issued by Big Cat Rescue on Jan 2004
      Big Cat RescueAssociated with Karen Thompson
    • Warehouse Team Member, Kitchen Staff

      Issued by Metropolitan Ministries on Jan 2003
      Metropolitan MinistriesAssociated with Karen Thompson
    • Computer Instructor

      Issued by Tampa Bay Boulevard Elementary School on Jan 2005
      Tampa Bay Boulevard Elementary SchoolAssociated with Karen Thompson