Karen Thompson

Experience

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  Wickes Companies Inc

  Sept 1988 - Aug 1990

  PC Coordinator

  I resolved technical hardware, software, printer and peripheral problems in a HP3000 and Novell environment. I managed software and hardware inventory database. I provided telephone software support. I forecasted additional hardware and newer software license needs. I procured all technology hardware and software. I attended offsite technology training classes.

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  Deloitte & Touche

  Jan 1990 - Jan 1999

  PC Support Specialist

  I supported the Seattle office of 300 colleagues, managed 5 interns, delivered multiple computer projects and initiatives. Developed network process for data recovery, reassign assets and software migrations of new software platforms. Managed Microsoft and Boeing offsite client-based D&T staff to resolve hardware issues. Trained with Toshiba for hardware repairs and scheduled third party non-warranty repairs. Procured computer part inventory. Managed, generated and tracked local purchase orders and invoices for new computers, repairs, purchases or lease. Show less

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  PricewaterhouseCoopers LLP

  Feb 1999 - Feb 2014

  IT Customer Support - National Asset Management

  I managed 56,000 computer assets nationally via SAP system from purchase to end-of-life-cycle disposal. Generated and approved purchases in SAP Supplier Relationship Manager (SRM) $50 million spending annually refreshing outdated computer systems. Managed the SAP Asset Tracking System (ATS) and the Lotus Notes databases with file export/import, tracking, reporting, forecasting, purchasing, maintenance, updates, transactions, documentation and requirements for new system enhancements.Additional roles included being a member of the reporting team providing Crystal Reports to leadership.The Tampa and Orlando Asset Management Advocate as well as Orlando Team Area Lead.The NT Administrator Level 2 for Tampa and Sarasota locations.The Merger Coordinator for the Tampa Cluster consolidating technical functions in San Juan Puerto Rico and Orlando. Show less

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  Tata Consultancy Services

  Mar 2014 - Jun 2018

  Technical Lead

  Managed 56,000 computer assets via SAP system from purchase to end-of-life-cycle disposal. Generated and approved in the SAP Supplier Relationship Manager (SRM) system $50 million spending annually refreshing outdated computer systems. Managed SAP Asset Tracking System (ATS) and Lotus Notes databases file loads, tracking, reporting, forecasting, purchasing, maintenance, updates, transactions, documentation and requirements for new system enhancements.