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Vladimir Pashits

Vladimir Pashits

Service Delivery Specialist

Followers of Vladimir Pashits330 followers
location of Vladimir PashitsElbląg, Warmińsko-mazurskie, Poland

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  • Timeline

  • About me

    Technical Support Engineer at 2GIS

  • Education

    • PWSZ, Elbląg, Poland

      2011 - 2013
      Bachelor of Engineering - BE (Unfinished) Information Technology 2,5 complete out of 3,5 years

  • Experience

    • ONPEX

      Jan 2016 - Jan 2020
      Service Delivery Specialist

      Planning and Structuring Service Delivery Tasks, Duties and Communication flow Setup, planning, structuring and administrating ticketing system (Jira Helpdesk) Creating Customer’s documentation /FAQs (Mostly manuals for ONPEX payment platform and technical documentation, defining the API integration process) Setup & Administrating Customers “WiKi” (Confluence Knowledgebase) Proposing & Collaborating with Product team on new system functionality and features Testing new system functionality and features from the customers perspective Creating API Integration documentation for customers Defining API Integration requirements and flow Conducting UI and API trainings of our products to customers Reviewing and Validating customers API Integration Managing (Create/Delete/Investigate/Check) our system on the request of other departments Providing technical expertise to customers during API Integration process Managing & covering customer’s support requests on all technical and financial questions Coordinating with other departments on resolving customer’s queries Show less

    • ONPEX S.A.

      Feb 2020 - Jul 2020
      Service Delivery Specialist

      Planning and Structuring Service Delivery Tasks, Duties and Communication flow Setup, planning, structuring and administrating ticketing system (Jira Helpdesk) Creating Customer’s documentation /FAQs (Mostly manuals for ONPEX payment platform and technical documentation, defining the API integration process) Setup & Administrating Customers “WiKi” (Confluence Knowledgebase) Proposing & Collaborating with Product team on new system functionality and features Testing new system functionality and features from the customers perspective Creating API Integration documentation for customers Defining API Integration requirements and flow Conducting UI and API trainings of our products to customers Reviewing and Validating customers API Integration Managing (Create/Delete/Investigate/Check) our system on the request of other departments Providing technical expertise to customers during API Integration process Managing & covering customer’s support requests on all technical and financial questions Coordinating with other departments on resolving customer’s queries Show less

    • MicroStrategy

      Jan 2021 - Apr 2024
      Support Engineer

    • SmVend

      Jan 2024 - Jul 2024
      Инженер технической поддержки

    • 2GIS

      Jul 2024 - now
      Инженер технической поддержки

  • Licenses & Certifications

    • High-Risk Underwriter (WSA)

      WebShield Academy
      Apr 2016

    • Java Tutorial course

      SoloLearn
      Sept 2019