Vignesh Suresh

Experience

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  Voltech Engineering Private Limited

  Nov 2018 - Jul 2019

  Calibration Engineer

  I have worked as a Testing and Commissioning Engineer where I have calibrated industrial instruments in several industries in PAN India. Have learned about handling clients and meeting deadline on time and also adapting to clients requirement for completion of the work.

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  Tech Mahindra

  Jan 2021 - Jul 2022

  Technical Support Associate

  * Handling multiple customers at a time and setting customer expectations and SLA* Analyzed issues to identify troubleshooting methods needed for quick remediation.* Boosted network, system and data availability and integrity through preventive maintenance and upgrades.* Monitored systems in operation and quickly troubleshot errors.* Resolved issues with systems, hardware and telephones quickly and accurately.* Offered remote support for cloud-based and web-based clients via phone, email and chat. Show less

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  HCLTech

  Feb 2023 - Jul 2023

  Service Desk Associate

  Provide exceptional technical support to international customers via phone, email, and chat, resolving hardware and software issues promptly and effectively. Troubleshoot and diagnose customer problems, offering appropriate solutions or escalating complex issues to the relevant teams for resolution. Assist customers with password resets, software installation, and account activations, ensuring a smooth onboarding process. Support customers in navigating software features, troubleshooting issues, and processing orders. Utilize remote access tools to troubleshoot and resolve technical problems on users PCs, ensuring minimal downtime and disruption. Conduct endpoint configurations and perform remote troubleshooting using SCCM, effectively resolving issues and optimizing performance. Collaborate with cross-functional teams to ensure seamless communication and timely issue resolution. Maintain accurate and detailed documentation of customer interactions, solutions provided, and escalations made. Stay updated with the latest product features and enhancements. Show less

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  Wipro

  Oct 2024 - now

  Software Engineer