Phillip Mpobane

Experience

• 

  Pinnacle Group, Inc.

  Mar 2014 - Jul 2014

  IT Support Technician

  Network Test and RepairsHardware MaintenanceLaptop and Desktop RepairsInstalling of hardware and softwareTroubleshooting of Software and HardwareFiber Tests

• 

  GloCell

  Jul 2014 - Feb 2015

  IS Operation Support Technician

  Migrations from old point of sales terminals to new terminalsCrimping Network cables and connecting them to routersConfiguring of TerminalsTrain clients and staff how to use the point-of-sale terminalsInstalling of hardware and softwareTroubleshooting of software and HardwarePerforming Upgrades of systems and hardwareTroubleshooting of Network Windows 7 Active DirectoryExchange Server 2010POS ConfigurationHelpdesk Support Remote Application SupportProviding 2nd line Support (SAP CRM)LAN and WIFI Support Show less

• 

  Bidvest ProteaCoin

  Feb 2015 - Feb 2017

  Desktop Support Engineer

  1st line and 2nd line SupportBackup, Format, Reload and Setup new and old user’s laptop and desktopInstall and setup printersApplication InstallationConnecting users to 3G, wireless, remote access systems, APN and VPN connectionsFollow up on outgoing calls and update the systemTroubleshooting of Network Windows 7, 8, XP and Windows 10 supportActive DirectoryManage email accounts (Outlook)Connecting Network and Shared PrintersConfigure and troubleshoot TCP/IP PrintersMonitor Network DashboardRemote SupportFirst Line Network Support On IP phones configuration Setup Exchange Mails on Blackberry/Samsung PhonesTroubleshoot Un-Repairable Equipment’s and Raise Requisitions with Procurement Java Installations Show less

• 

  Blogic

  Mar 2017 - Aug 2020

  Information Technology Support Consultant

  1st line and 2nd line SupportBackup, Format, Reload and Setup new and old user’s laptop and desktopInstall and setup printersApplication InstallationConnecting users to wireless, remote access systems and VPN connectionsFollow up on outgoing calls and update the systemTroubleshooting of Network Windows 7, 8 and Windows 10 supportActive Directory Create and Manage email accounts on Office 365 PortalConnecting Network and Shared PrintersConfigure and troubleshoot TCP/IP PrintersMonitor blocked emails on Mime-cast and release themInstall and Configure Pin-Pads (Speed-Points)Install and Configure Secure-Edge devicesRemote Support (Team Viewer, N-central, Tight VNC and Remote Desktop)First Line Network Support On IP phones configuration (VOIP)Setup Exchange Mails on Smartphones and Android handsets.Microsoft Office 365 SupportMac Exchange email setupDeploy Anti-Virus using N-centralMonitor Sage Services on ServerSetup and Configure phones on 3cx application Show less

• 

  Cyberlogic

  Jul 2023 - now

  EUS Support Technician