Ravi Kumar

Experience

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  HCL Infosystems Ltd

  Aug 2010 - Jan 2012

  Network engineer

  managing the LAN & WAN connectivity of the whole District to the state for the normal functioning of the government departments through SWAN(state wide area network) and follow up with the service provider for any issue.

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  Sai InfoSystem (India) Ltd.

  Feb 2012 - May 2013

  Network Engineer

  Looking after the Network designing , cost estimations for the projects , network equipments installation and configuration, Vendor management.

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  Orego Biz Solutions Pvt Ltd

  Jun 2013 - Feb 2014

  Network engineer
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  UCIT Managed Solutions (Bharti Airtel)

  Feb 2014 - Mar 2015

  Network Engineer

  Worked as L2 support Engineer for Audio and Video Conferencing Services, looking after complete infrastructure for both Audio and Video Conferencing including , Network , Network Devices and Network links.

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  NTT Cloud Voice and Communications India Pvt. Ltd.

  Mar 2015 - Mar 2021

  Technical Services Manager

  Managing Enterprise Service Delivery,Managed Serices,Customer Escalations ,Improvement Plans,Process Management , Priority Support Across APAC Responsible for managing Global Accounts like Temasek Holdings , Keppel,Thermofisher Scientific, TCS , KPMG, Tech M, Rolls Royce , HDFC Bank & Securities , ICICI Bank, L&T,WNS. Involved in the roll out of the new Clients , Handling Change Management , Infrastructure .Handling Resource Allocation for the projects and roll-outs .Creating analysis for the Clients related to their monthly usage .Handling the Service Reviews for the top Clients .Managing the Major Telecom from India and Internationally for the new projects and Existing services .Managing the Telecom Billing , Capacity Management and risk analysis cost estimations. Show less

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  Orange Business Services

  Mar 2021 - now

  Customer Service Manager

  Service Management