Mohammad Rabata

Experience

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  Rashid Rabata & Partners Co. for Steel & Iron Trading

  Jan 2011 - Jan 2015

  Assistant Operations & Sales Trading Officer

  • Built connections and relationships with local traders and merchants for deal-making using knowledge about steel goods.• Partnered with international traders for importing, exporting, selling, buying, and procuring goods worldwide.• Executed warehouse inventory stock and handled the logistical tracking of cargo containers.Key Accomplishments• Spearheaded the implementation of a new CRM system, which improved sales lead follow-up rate by 15%.• Collaborated with the marketing team to develop a strategic plan that increased average sale size by 25%. Lihat lebih sedikit

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  Aramex

  Jan 2015 - Nov 2015

  Contact Center Executive

  • Exceeded the daily target of 50 calls a day by initiating phone calls with customers, increasing the company’s profitability.• Contacted and managed the logistics and operations of outsourcing services in the United Arab Emirates (UAE).• Ensured customer support satisfaction by following up as it is the critical metric for customer retention, and as a result, profitability level.• Tracked, managed, and logged customers’ shipments to answer inquiries for updates on products such as Express, Domestic, and Shop & Ship.Key Accomplishments• Implemented a new training program for all customer service representatives, resulting in an increase in productivity by 25%.• Reduced call abandonment rate from 40% to 15% through effective upselling techniques during calls. Lihat lebih sedikit

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  Huawei Technologies

  Jul 2016 - Jan 2017

  Sales Consultant

  • Provided briefs and presentations to sales supervisors, representatives, promoters, and stores that operate for the retail and wholesale trade about new devices and accessories and specifying key selling points showcasing the benefits of the products.• Created monthly sales and market situation reports for department heads to provide insight into the overall efficiency of the organization.Key Accomplishments• Determined new evolved sales strategies to make products appealing by leveraging, studying, and researching the market trends and following up on leads for new sales opportunities, increasing the company’s market share in Jordan by 6% in one year.• Directed and trained 5 sales team promoters by providing them with an annual plan-to-work to increase their targets on a commission base, which increased the company's annual revenue by 23%, amid a competitive environment and time in the market between Huawei and Samsung. Lihat lebih sedikit

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  Terhab Chocolate

  Jan 2018 - Sept 2019

  Retail Store Manager

  • Recruited, supervised, and managed 7 sales representatives, developing them into excellent team members in customer service, store maintenance, product knowledge, and promotions.• Partnered with the most prominent local corporations, such as Aramex, Zain, and the Arab Bank, and maintained contact with such clients to ensure boosting sales revenue.• Proposed innovative ideas to expand store traffic, optimize profitability, and increase market share by analyzing sales data. Key Accomplishments• Cultivated efficient ways to promote the store, products, and services within the store to drive sales and exceed the goal of selling 2000 Kilograms of chocolate monthly.• Accelerated and exceeded team sales goals by 120% by training, motivating, mentoring, and providing feedback to the sales staff. Lihat lebih sedikit

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  Petra Trading & Investment Co.

  Feb 2018 - Jan 2018

  Key Account Executive

  • Built and maintained lasting relationships with clients and partners by understanding their focus and anticipating their needs.• Partnered and closed with the most significant hypermarkets in Jordan, such as Carrefour, Cozmo, Centro, and Miles providing them with key accounts monthly, selling them fast-moving consumer goods (FMCGs), and Procter & Gamble (P&G) products.• Encouraged clients with promotions and free products, and negotiated sales and business development in new opportunities.• Developed the distribution network and partnerships by identifying leads and managing client relationships through networking.• Created detailed business plans and key selling points for new representatives designed to attain targets and goals using the product and market analysis.Key Accomplishments• Received the Account Executive of the Year award for exceeding the monthly sales target from 15K to 25K USD monthly, resulting in a yearly revenue of 300K USD for the company, causing the network store network in Jordan to expand from 7K to 8K.• Implemented detailed business plans and key selling points for new representatives designed to grow targets and goals by 67%. Lihat lebih sedikit

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  SKF Pioneers

  Jan 2019 - Sept 2020

  Sales Operations Coordinator

  • Tracked sales opportunities from lead generation through close of the sale to ensure that all opportunities are followed up on, including making follow-up calls to clients who have not responded to previous outreach efforts.• Created reports about sales operations performance and identified areas for improvement based on data analysis.• Managed the stock inventory of the warehouse and the operations of goods.• Resolved operational issues promptly under pressure by maintaining operational guides to ensure the consistency of operations.• Advised potential and old clients on bearings’ types, oils, and greases types needed for specific bearings, extending the lifetime of the bearings and maintaining them.• Handled technical support service for shaft misalignment, malfunction, and changing oils and greases of the bearings in collaboration with the engineering team for petroleum, phosphate, cement, and potash factories.Key Accomplishments• Cultivated 90% customer satisfaction by establishing and maintaining long-term relationships with clients, offering them solutions through services and products.• Created a robust sales pipeline, identifying at least 15 new leads daily, exceeding sales goals by 150% from a target of 1.5 million to 2.25 million USD annually. Lihat lebih sedikit

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  Active Mobile Center for Mobile & Accessories

  Jan 2020 - Jan 2022

  Senior Sales Manager

  • Created and executed strategic sales plans to expand our customer base and extend the company's market reach.• Achieved company goals by meticulously planning, setting sales goals, analyzing performance data, and making forecasts.• Recruited, trained, and supervised 20+ workers, developing them into excellent team members with excellent product knowledge and promoting or firing employees when appropriate.• Led and managed all sales operations and activities of the sales team, motivating them by creating a spirit of cooperation, and competition and incentivizing those exceeding their targets.• Fostered strategic partnerships with customers, colleagues, & external partners by being attentive, service-oriented, & approachable.Key Accomplishments• Grew incremental and new sales for the business while simultaneously reducing customer churn by 54%through weighing the reviews of the sales strategies to identify areas of improvement.• Created deliberate sales goals that conform with the business's general purposes to meet and exceed the 35,000 USD monthly target and increase it to 42,000 USD by developing innovative sales strategies and plans focused on customer satisfaction and profit escalation quarterly.• Developed and maintained knowledge of consumers, competitors, and market trends by studying the market and managing the account daily, weekly, and monthly to determine its needs and purchases to exceed its 500,000 USD annual revenue. Lihat lebih sedikit

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  Y & I Group

  Nov 2022 - now

  Operations Manager