Ben Chester

Experience

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  Tauranga Gold Exchange

  Nov 2013 - Jan 2014

  Google Spreadsheet and Formula Analyst

  Creating formula's to display specific data pooled for various Google spread sheets. Automatic re-listing/updating of Trademe auctions using data from Google spread sheets. Upload/downloading information from Trademe auctions to Google spreadsheets. Google spreadsheet scripts to copy/move data from one spreadsheet to another. Integration of Google spreadsheets with XERO Accounting services. Upload/download of invoices and products.Languages and programs used:Google spreadsheet formula's.Google spreadsheet scripts.Python.HTML.XERO Accounting services. Show less

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  Datacom

  Sept 2014 - Jan 2016

  Service Desk Technician

  I was employed as a Service Desk Analyst at Datacom Auckland from 22/09/2014 to 08/01/2016. My role included but was not limited to interacting with the following applications and environments: Active Directory, Citrix Server, System Center Configuration Manager (SCCM), Microsoft Exchange Server, Microsoft Lync Server, Active Direction Audit Plus, ePolicy Orchestrator 4.6 (McAfee), Hive Manager (WIFI), Spark and Vodafone request portals (Mobile requests), SAP Server, Microsoft Office, Interaction Client (inin) and RSA secure logon.My role consisted of processing new/leaving users, interacting with clients via the phone and email, fixing user issues via either Remote Desktop or the SCCM remote console, sending out email notifications to the customer to update them on the status of high priority tickets that may be affecting the environment, Microsoft Exchange mailbox creation and deletion, Application deployment both manually and through SCCM, logging jobs with multiple teams within our organization for users, logging jobs with Spark and Vodafone for new mobile orders and connection for new/leaving users, Setting up and configuring AirWatch on user mobiles for access to emails, this includes the AirWatch server, WIFI account and password creation, Knowledge Base document creation, maintenance and updating, KCS developing through CA Service Desk manager (R12), Interaction with Citrix Server, creating RSA tokens for users to enable their login to Citrix. Show less

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  Datacom

  Mar 2016 - Jul 2017

  Company: Datacom Systems WA – Full TimeRole: Desktop EngineerResponsibilities:⦁ SCCM OS deployment, configuration and management – Windows 7, 8, 8.1 and 10.⦁ SCCM driver package creation and maintenance.⦁ SCCM windows update troubleshooting and management.⦁ Windows Server 2008, 20012 R2 management.⦁ Windows XP, 7, 8, 8.1 and 10 support and maintenance.⦁ Desktop, Laptop, hardware and mobile support and deployment.⦁ Onsite Desktop support for head office.⦁ Hardware Repair and Upgrades: Laptops, Desktops etc.⦁ Remote support to multiple clients.⦁ Request and Incident escalation point for Service Desk.⦁ User Account creation and management through Active Directory and Runbooks.⦁ Microsoft Lync Server and portal management.⦁ Mailbox creation and management.⦁ Office365 management.⦁ Ticket management through Cherwell (Previously CA Service Desk).⦁ Printer management – Physical and software.⦁ Equitracs support.⦁ General troubleshooting and error resolution for users.⦁ Onsite contact person for Server and Network teams.⦁ Oracle Software support.⦁ Microsoft application support and deployment.Achievements:⦁ Creation, deployment and management of the windows 7 & 10 from scratch through SCCM and deployed through PXE boot.⦁ Being one of the lead Desktop Engineers to successfully transition one of our new clients from the previous service providers. Show less

  • Desktop Engineer

    Sept 2016 - Jul 2017

  • Service Desk Analyst

    Mar 2016 - Jul 2017
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  Rotorua Lakes Council

  Sept 2017 - Nov 2017

  Service Desk Support

  Providing Level 1 and 2 service desk and desktop support for the Rotorua Lakes Council.

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  Tunstall Healthcare

  Nov 2017 - Jul 2021

  Technical Support Officer

  Providing Desktop, Server and application support both onsite and remotely for Tunstall Healthcare. This includes managing a wide range of telehealth and alarm solutions and the background systems that support these devices.Below is a list of my current responsibilities at Tunstall Healthcare.Company: Tunstall Healthcare – Full TimeRole: Technical Support OfficerResponsibilities:• Windows Server 2008, 2012 R2 configuration and management• Citrix Server configuration and management• Onsite desktop support for Tunstall’s Tauranga office – I am the only technical support person physically onsite.• Microsoft Azure AD management• Office365 mailbox creation, security, retention policy management and maintenance• XenCenter VM management and maintenance• Windows workstation and server patching via ManageEngine Patch Manager Plus• SIM card management for medical alarms• Physical Server hardware and internal component replacement – Server room maintenance, cable management and installation• Windows 10 setup and configuration• Ticket management through Service Desk Plus• Remote support for Tunstall’s Brisbane office• User creation, modification and management as well as integration into our main application (PNC)• PNC management and setup• Integrated proprietary software management• Desktop, laptop, hardware and mobile support and deployment.• Telephony management through Unify Openscape Business Assistant as well as HiPath 3000 Manager.• GPO management and creation• Onsite and remote printer configuration and management• FindMeWatch setup, programming, maintenance and fault finding• Myagent telephony support• Adutante and Vidide voice recording management• Internal user support• External client support – remote tablet support through LogMeIn• Server space management• Acronis server backup management and deployment• Medical alarm repair, programming and firmware updates• On-call responsibilities – After hour client and user support Show less

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  Cubro

  Jul 2021 - now

  Managing and maintaining Cubro's on-premise and cloud based infrastructure. Providing Level 2 and 3 support onsite at Cubro.

  • ICT Infrastructure Engineer

    Jul 2021 - now

  • ICT Specialist

    Jul 2021 - Mar 2023