Ariel Emmanuel Lumba

Experience

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  Providence Health System

  Jun 1994 - Jan 1999

  Senior Technician

  Installed, troubleshot, and maintained servers, desktops, printers, as well as hospital equipment. Worked and managed Trained employees identified, analyzed and repaired product failures, and ordered and replaced parts as needed. Determined and recommended which products or services best fit the customers' needs.• Implemented and installed wireless antennas, as member of a 5-person team, to provide wireless connectivity for nursing staff and doctors.• Collaborated, as member of 10 person team, on system migration from Novell to Windows NT 4.0.• Awarded “Employee of the Month” (February 1995) for outstanding service, citizenship and leadership.• Part of a team that converted the entire PHS IP conversion from Class C to Class B.• Part of a team that replaced infrastructure equipment from network hubs to Cisco Switches. Show less

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  Verio

  Oct 1999 - Oct 2001

  Network Engineer

  Installing, maintaining, and resolving core network equipment and supported collocation customers. Worked with ILEC Engineers in provisioning, testing and terminating of optical carrier level (OCn) circuits from OC3 to OC192s (STM-1 to STM-64), as well as low bandwidth circuit, such as DS3 to T1 circuits. Tested and evaluated network systems to eliminate problems and make improvements. Monitored and maintained NTT America Data Centers, including power, HVAC, fire detection / suppression, local security and monitoring systems. • Led a team of engineers in decommissioning 12 facilities on the West Coast within 6 months which saved the company at least $100K per month on lease expenses.• Awarded “Top Network Engineer” twice in 2001 for providing excellent leadership skills and consistently delivers outstanding performance.• Part of a team that provided support for all Point of Presence, Data Centers, and Verio's offices LAN/WAN network infrastructure.• Involved in designing, planning, and implementing network LAN/WAN and Carrier communications to all NTT\VERIO's Point of presence. Show less

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  NTT Inc

  Oct 2001 - Feb 2005

  Regional Network Engineering Manager

  Led a network engineering team and provided leadership. Hired, trained, and evaluated engineers and contractors. Manage multi-cultural and multi-lingual work environments. Planned and implemented company's global network and infrastructure, including capacity management of company owned data centers, satellite sites, and terrestrial/submarine optical cables. Managed the lifecycle of data centers, including site selection, build-out, operations, cost control, site migration, and site closure. • Contributed to retrieval of $18M worth of missing equipment (router, switches, misc. equipment).• Developed and implemented new installation, configuration, and troubleshooting guideline procedures that reduced errors from 30% to less than 5%, and helped solidify our customer relationship.• Documented and trained NTT/Verio's Sales Team on Global Network products and service offerings.• Advised sales engineering team on customer solutions and kept them informed on statuses of key projects.• Served as liaison between NTT Corp and NTT / Verio on various international projects.• Instrumental in managing construction of data centers, Point of presence, and / or Telco (carrier) facilities.• Involved in designing, planning, and implementing network LAN/WAN and Carrier communications to all NTT\VERIO's Point of presence. Show less

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  H&R BLOCK

  Oct 2005 - Sept 2012

  Regional Technology Manager

  Managed information technology for all 300 plus Tax offices, including telecommunications (voice, data, and real-time) with a staff of 12 Field Technicians and 8 Help Desk personnel covering the state of CA, NV, and Hawaii. Maintained current and future device configurations (laptop, desktop, tablet, mobile, etc.) so that defects are anticipated and eliminated. Managed ongoing ever-greening and refresh of devices across all sites. Continuous developing and maturing support management processes to ensure timely issue resolution and high-quality customer service. Determining root cause of recurring issues and communicate impacts appropriately to internal customers. Worked and hired vendors for office build-out or remodeled offices such as data and telephone wiring, fire suppression, and alarm systems. This includes, implementing and installation of LAN/WAN equipment. Facilitate presentations detailing relevant technical information to our business partners and adjust implementations based on their needs. • Saved more than 20% each year since 2005 on operational and capital expenditures by hiring fewer personnel while maintaining high quality of service.• Decreased overtime 50% and increased efficiency by evenly distributing workload and developing centralized logistic areas for hardware replacement.• Increased customer satisfaction to more than 90% by initiating a courtesy call program to resolve issues over the phone which helps reduced downtime and increased user’s productivity.• Created technical support documentations to train returning and new field technicians to perform hardware and software installations.• Worked as an SME in a Scrum Agile process with two week iterations delivering new features such as Citrix Implementation and new Tax software engines at each iterations.• Region was selected as a PILOT site for the west coast to convert all offices from dial up to persistent offices. Show less

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  NTT America

  Dec 2012 - May 2014

  Senior Network Analyst

  • Responsible for working at frequently occurring critical issues such as network congestion, performance degradation, and network maintenance.• Identify opportunities to leverage technology for process improvement/automation. Cultivate and manage relationships with customers and vendors.• Collaborating with ILEC Engineers and numerous Collocation Facility Engineers in provisioning, testing and terminating of optical carrier level (OCn) circuits from OC3s to OC192s (STM-1 to STM-64), as well as low bandwidth circuit, such as DS3 to T1 circuits. • Installs, monitors, configure, and troubleshoot multiple circuits peering with NTT America which also includes working with aggregated backbone routers and switches in various company owned facilities as well as third party locations.• Support to plan and execute WAN management activity.• Generate network-related reports to analyze and plan network performance improvements.• Co-ordination with hardware vendors, software vendors and service providers.• Keep site documents up to date. Show less

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  SingTel USA

  May 2014 - now

  Technical Support Manager

  Part of a global engineering group in managing and supporting all Singapore Telecom customers including all backbone circuits here in the US and South America. Responsibilities includes specifying the services, supporting the selection of service providers and performing site surveys. Managed service provider deliveries, performs acceptance testing and supporting troubleshooting throughout the duration of the project. Remote and onsite testing on multiple platfoms from Layer 3 to Layer 2 networks ie: Juniper, Cisco, and Huawei. Provides support with customers, respective LEC, and SingTel's Global NOC and Engineers until issues are resolved for closure. Show less