Anderson Lau Bunsu

Experience

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  BigDex PLT

  Feb 2018 - Aug 2018

  Frontend Developer Intern

  • Developed multiple mobile applications using Android Studio, React Native, and Flutter.• Proficient in programming languages including C++, C#, PHP, MySQL, HTML, CSS, JavaScript, and Java.

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  ES&S MSC SDN BHD

  Sept 2019 - Dec 2019

  Application Support Engineer

  • Provided second-level support to Hospital Information System.• Managed computer hardware maintenance.• Led a team of first-level IT technicians, ensuring optimal day-to-day system availability.

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  Surewin Computer & Communications

  Jan 2020 - May 2022

  Application Support Engineer

  • Provided second-level support for the Hospital Information System.• Managed computer hardware refresh, and maintenance.• Led a team of first-level IT technicians, ensuring optimal day-to-day system availability.• Involved in system servers software update and hardware refresh.

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  PTTEP

  May 2022 - Oct 2023

  IT Service Helpdesk

  • Provided remote and on-site service desk support for onshore and offshore locations.• Communicate with multiple stakeholders in resolving technical issues.• Involved in the computer replacement projects offshore and onshore in Sarawak & Sabah Waters. • Managed IT appliance inventory for Borneo sites; Bintulu, Sabah, and Labuan.

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  GXBank

  Oct 2023 - now

  Technical Support

  • Responsible in resolving technical issue and providing support to stakeholders.• Support the launches of products and features, working with both business op and engineering.• Responsible in helping to improve reliability, stability and scalability challenges with other engineering teams.• Play a significant role during incident call.• Participate in on-call standby rotation to ensure the expert level support is available on a 24x7 basis.• Crafted multiple documentations to improve understanding of multiple products and features in the bank. Show less