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Donna Gonzalez Dobano

Donna Gonzalez Dobano

Microsoft 365 Concierge/Enterprise Support Engineer - Microsoft Corp

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location of Donna Gonzalez DobanoMiami-Fort Lauderdale Area

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  • Timeline

  • About me

    Exchange Online Sr Tech Support Eng SEE in Microsoft

  • Education

    • Universidad Central "Marta Abreu"​ de Las Villas

      2009 - 2014
      Bachelor's Degree Spanish Language and Literature

  • Experience

    • Teleperformance

      Jun 2017 - Oct 2019
      Microsoft 365 Concierge/Enterprise Support Engineer - Microsoft Corp

      Tier 2 technical support for Office 365 partners, administrators, and users.Coordination for advanced troubleshooting with the Office 365 Subject Matter Expert.Implementation and troubleshooting of migrations (Hybrid, Cutover, Staged, IMAP).Management, monitoring, and resolution of support requests through a Microsoft ticket system.Documentation of all support interaction with customers, for monitoring and contributions to the Microsoft Knowledge Base.Administration of Office 365 through PowerShell.Administration and support for:- Active Directory Identities (Local and Azure). AD synchronization (AD Connect).- Exchange Online and Exchange Server (Hybrid deployment).- SharePoint Online and OneDrive for Business.- Office 365 desktop applications (Also install, implement and activation).- Skype for Business and Microsoft Teams. Show less

    • IWorkGlobal

      May 2020 - Feb 2021
      Microsoft 365 Support Engineer - Microsoft Corp

    • Microsoft

      Feb 2021 - now

      • Sr Tech Support Eng SEE

        Sept 2024 - now

      • Exchange Online Support Escalation Engineer

        Jun 2023 - Sept 2024

      • Exchange Online Support Engineer

        Feb 2021 - Jun 2023

  • Licenses & Certifications