Ryan Winkler

Experience

• 

  Connextions

  Sept 2012 - Apr 2013

  Technical Support Analyst

  • Responsible for day-to-day system support of the company's proprietary software platform bConnected. Proactively identified ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, & recommending changes.• Provided tier 1 support to over 3000+ end users for various networking, telephony, software and hardware issues.

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  UnitedHealth Group

  Apr 2014 - Nov 2015

  • Developed policies and procedures to safeguard sensitive information against accidental or unauthorized modification, destruction, or disclosure using Symantec Critical System Protection. • Responsible for tuning Checkpoint IPS/IDS signatures and reviewing logs for suspicious activity.• Splunk Administrator – Performed server maintenance, developed/installed applications, dashboards and coordinated forwarder deployments. Performed searches as well as set up alerting. • Daily use of security tools - developed and executed test plans to validate security features.• Provided support and technical solutions through ATO process to Information Risk Management teams for approval.• Reviewed violations of computer security procedures and discussed procedures with violators to ensure violations were not repeated.• Deployed host hardening standards to company devices using Symantec Endpoint Protection. This included implementing firewall, application & device control and malware policies. • Performed daily reviews of Checkpoint firewall traffic logs via Splunk to detect malicious activity. • Investigated FireEye alerts and conducted malware investigations/analysis on company devices.• Performed risk assessments and executed tests of data processing systems to ensure proper functioning of data processing activities and security measures.• Interfaced with users to discuss and resolve issues such as computer data access needs, security violations, and programming changes.• Documented computer security and emergency measures policies, procedures, and tests.• Performed regular PCI audits companywide to maintain compliance and ensure policies aligned with PCI-DSS 3.0 standards. Show less • Performed lead functions including training, assigning and monitoring work, and attendance tracking.• Incident Manager - Coordinated with departments to resolve system errors. • Maintained communications with other departments - ensured systems continually met their expectations• Managed and implemented file transfer automations between the company’s two FTP servers.• Maintained 24/7 communications via Pager Duty and served as the initial point of contact for the Support department. • Developed automated SFTP scripts and scheduled processes to transfer files to multiple locations. Show less

  • Information Security Analyst

    Dec 2014 - Nov 2015

  • Sr. IT Support Analyst - Tier III

    Apr 2014 - Dec 2014
• 

  360 Advanced, Inc.

  Nov 2015 - now

  • Facilitates relationships with client personnel and prospective clients.• Performs practice coordination and oversight (clients, projects, and personnel)• Ensures practice and personnel development, and management growth (growth and retention).• Responsible for informing prospective clients of offerings and services (cross selling and prospect networking)• Crafts custom assessment strategies to facilitate an "audit once, report many" solution for clients. • Scopes, plans, executes, and manages projects related to service offerings (SOC 1, PCI, HIPAA/HITRUST, ISO 27000, SOC 2, SOC 3, GDPR, IT Audit, IT Risk Assessment, Security Assessments, various others).• Manages multiple projects in varying stages through completion and issuance of final deliverables.• Develops and maintains strong client relationships with client personnel and prospective clients.

  • Practice Director

    Jul 2021 - now

  • Associate Director

    Jul 2020 - Jul 2021

  • Practice Manager

    Jan 2018 - Jul 2020

  • Senior Associate

    Jul 2016 - Jan 2018

  • Associate Auditor

    Nov 2015 - Jul 2016