Jon Wallace

Experience

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  Tyler Technologies

  Mar 2004 - May 2010

  Developed dynamic, engaging copy and visual design concepts for product marketing materials, ad campaigns, internal communications, awards, online product information, brand launch events, and publication ads. Served as assistant to Courts & Justice and Incode Divisional Marketing Managers, aiding in planning client events, promotions, and ad campaignsWorked closely with divisional sales representatives to develop and produce leading edge sales copy aimed at prospective clientsCoordinated internal planning sessions to expand and maximize product marketing collateral and messagePlayed key divisional role in Tyler Technologies company-wide brand launch, communicating new brand and product naming conventions/guidelines to Tyler's Courts & Justice Division staff. Show less

  • Marketing Content Developer

    May 2009 - May 2010

  • Senior Technical Writer, Communications Department

    Mar 2004 - May 2009
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  Self-Employed Freelance Technical Writer

  May 2010 - Nov 2013

  Freelance/Contract Technical Writer

  Worked closely with customers on short or long term projects Development and production of product and training documentation for end-users Write technical direction on product announcements, marketing brochures, advertisements, and marketing specifications. Create user documentation for a variety of material, including how-to guides and instruction manuals. Ensure technical verbiage is easy to understand by the layperson. Write clear and concise policies and procedures. Adjust copy as necessary and proofread for grammar and spelling. Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. Analyze developments in specific field to determine need for revisions in previously published materials and development of new material Confer with customer representatives, vendors, plant executives, or publisher to establish technical specifications and to determine subject material to be developed for publication. Show less

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  Guitar Center

  Nov 2014 - Mar 2018

  Sold over $1million in product as sales floor leader with assistant manager responsibilities.Increased profits by $20K and doubled student count at Guitar Center Lessons facility within first 6 weeks of managing Lessons department.Consistently maintained high sales and student numbers, resulting in top-performing retail store figures Provide customers with top-notch shopping experience by putting their needs first Increase product knowledge to enhance customer service and professional development. Function as a player on a larger team of associates Helped a wide range of guitar students achieve their personal musical goals via one-on-one instruction.

  • Lead Customer Service Associate

    Jul 2016 - Mar 2018

  • Lessons Lead

    Dec 2015 - Jun 2016

  • Guitar Sales

    Nov 2014 - Nov 2015
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  Complete Financial Group, Inc

  Mar 2018 - May 2019

  Insurance Agent

  Sold over $50k in personal Property & Casualty and Commercial insurance premium via inside and outside salesManaged communications with new and existing Property & Casualty and Commercial insurance clients including via phone, email, and automated Nexsure customer service management systemEstablished customer-focused, needs based review process to educate customers about insurance optionsAided clients with premiums, effective dates, policy terminations, and additional policy riders

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  Ramey & King Insurance

  May 2019 - now

  • Commercial Underwriter

    Jan 2023 - now

  • Commercial Lines Account Manager

    May 2019 - Jan 2023